Hotel Receptionist

Cashbuild Limited; Soweto; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A hospitality company in Soweto is seeking a candidate to provide top-notch customer service, manage guest relations, and assist with reservations. The ideal applicant should have experience in customer service, excellent communication skills in English, and be familiar with Opera software. Join a team that values guest satisfaction and professionalism.

Qualifications

• Experience of managing customer relations face to face and via phone.
• High level of spoken and written English.
• Customer service skills including face-to-face, telephone, and email interaction.

Responsibilities

• Welcome, assist and direct guests correctly in a friendly and polite way.
• Provide high quality customer service at all times.
• Check the guests in/out and take payments.
• Manage telephones, emails, and reservations in a prompt and professional manner.
• Ensure that all correspondence is recorded and filed accurately.
• Review guest special requests and ensure they are met.
• Handle problems that arise in an effective professional manner.

Skills

Customer Service Skills

High level of spoken and written English

Face-to-face communication

Tools

Opera software

Job description

Responsibilities

Welcome, assist and direct guests correctly in a friendly and polite way

Provide high quality customer service at all times

Check the guests in / out, take payments

Manage telephones, emails and reservations in a prompt and professional manner

Ensure that all correspondence are recorded and filed accurately

Ensure that all bookings are guaranteed and no show charges / late cancellation charges are applied where appropriate

Reviewing guest special requests and ensure that they are met or exceeded

Handle problems that arise in an effective professional manner

Working with all hotel departments to ensure guest expectations met or exceeded. For more information call or whatsapp our Recruitment Agency Team on 061 783 7753.

Person Specification Essential

Experience of managing customer relations face to face and via phone

High level of spoken and written English

Customer Service Skills e.g. face to face, telephone, email etc.

Desirable

Proven experience in hospitality, reception and admin or similar customer facing role

Cash handling

Familiarity with Opera software