Hotel Receptionist

Cashbuild; Roodepoort; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A hospitality firm in Roodepoort seeks an exceptional guest service professional. You will be responsible for welcoming guests and ensuring their experience exceeds expectations. Key roles include managing check-ins and payments, addressing guest needs efficiently, and maintaining high customer service standards. Ideal candidates will be skilled in customer relations, possess strong communication abilities in English, and preferably have experience with hotel software. Join a dynamic environment where your customer service skills can shine.

Qualifications

• Experience managing customer relations face to face and via phone.
• High level of spoken and written English is essential.
• Customer service skills in various formats are required.

Responsibilities

• Assist and direct guests in a friendly manner.
• Provide high-quality customer service at all times.
• Check guests in/out and manage payments.
• Handle telephones, emails, and reservations.
• Ensure accuracy in correspondence and bookings.
• Address problems professionally and effectively.

Skills

Customer Service Skills

High level of spoken and written English

Managing customer relations

Tools

Opera software

Job description

Responsibilities

• Welcome, assist and direct guests correctly in a friendly and polite way
• Provide high quality customer service at all times
• Check the guests in / out, take payments
• Manage telephones, emails and reservations in a prompt and professional manner
• Ensure that all correspondence are recorded and filed accurately
• Ensure that all bookings are guaranteed and no show charges / late cancellation charges are applied where appropriate
• Reviewing guest special requests and ensure that they are met or exceeded
• Handle problems that arise in an effective professional manner
• Working with all hotel departments to ensure guest expectations met or exceeded.

For more information call or whatsapp our Recruitment Agency Team on 075 239 2204.

Person Specification Essential

• Experience of managing customer relations face to face and via phone
• High level of spoken and written English
• Customer Service Skills e.g. face to face, telephone, email etc.

Desirable

• Proven experience in hospitality, reception and admin or similar customer facing role
• Cash handling
• Familiarity with Opera software