Hotel Receptionist

ReWorks Solutions; Midrand; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A hospitality company in Gauteng is seeking an experienced guest relations officer. You will welcome and assist guests, ensuring exceptional customer service throughout their stay. The ideal candidate has strong communication skills, experience in customer relations, and familiarity with Opera software. This role involves managing check-ins, payments, and guest requests, while collaborating with various hotel departments to exceed guest expectations.

Qualifications

• Experience of managing customer relations face to face and via phone.
• High level of spoken and written English.
• Customer Service Skills e.g. face to face, telephone, email etc.

Responsibilities

• Welcome, assist and direct guests correctly in a friendly and polite way.
• Provide high quality customer service at all times.
• Check the guests in/out and manage payments.

Skills

Customer Service Skills

High level of spoken and written English

Experience managing customer relations

Tools

Opera software

Job description

Responsibilities

• Welcome, assist and direct guests correctly in a friendly and polite way
• Provide high quality customer service at all times
• Check the guests in / out, take payments
• Manage telephones, emails and reservations in a prompt and professional manner
• Ensure that all correspondence are recorded and filed accurately
• Ensure that all bookings are guaranteed and no show charges / late cancellation charges are applied where appropriate
• Reviewing guest special requests and ensure that they are met or exceeded
• Handle problems that arise in an effective professional mannerWorking with all hotel departments to ensure guest expectations met or exceeded. For more information call or whatsapp our Recruitment Agency Team on 075 239 2204.

Person Specification Essential

• Experience of managing customer relations face to face and via phone
• High level of spoken and written English
• Customer Service Skills e.g. face to face, telephone, email etc.

Desirable

• Proven experience in hospitality, reception and admin or similar customer facing role
• Cash handling
• Familiarity with Opera software