Hotel Receptionist

Ppsc; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A hospitality company in Johannesburg is looking for a customer service representative. Responsibilities include welcoming guests, managing check-ins/outs, and ensuring a high level of service. The ideal candidate has experience in customer relations and familiarity with Opera software. Strong spoken and written English is essential. This role offers an opportunity to work in a dynamic environment.

Qualifications

• Experience in managing customer relations face to face and via phone.
• Proven experience in hospitality, reception or similar customer facing role.

Responsibilities

• Welcome and assist guests in a friendly manner.
• Check guests in/out and manage payments.
• Handle reservations and correspondence accurately.
• Work with hotel departments to meet guest expectations.

Skills

Customer Service Skills

High level of spoken and written English

Tools

Opera software

Job description

Responsibilities

Welcome, assist and direct guests correctly in a friendly and polite way Provide high quality customer service at all times Check the guests in / out, take payments Manage telephones, emails and reservations in a prompt and professional manner Ensure that all correspondence are recorded and filed accurately Ensure that all bookings are guaranteed and no show charges / late cancellation charges are applied where appropriate Reviewing guest special requests and ensure that they are met or exceeded Handle problems that arise in an effective professional manner Working with all hotel departments to ensure guest expectations met or exceeded.

For more information call or whatsapp our Recruitment Agency Team on

Person Specification

Essential Experience of managing customer relations face to face and via phone High level of spoken and written English Customer Service Skills e.g. face to face, telephone, email etc.

Desirable

Proven experience in hospitality, reception and admin or similar customer facing role Cash handling Familiarity with Opera software