Hotel Receptionist

Cashbuild; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A hospitality company in Johannesburg seeks a professional to provide excellent customer service and manage guest relations. Responsibilities include checking guests in and out, handling reservations and payments, and ensuring guest satisfaction. Ideal candidates will have customer service experience and familiarity with software such as Opera.

Qualifications

• Experience of managing customer relations face to face and via phone.

Responsibilities

• Welcome, assist, and direct guests in a friendly way.
• Provide high quality customer service at all times.
• Check the guests in/out, take payments.
• Manage telephones, emails, and reservations professionally.
• Ensure all correspondence is recorded accurately.
• Ensure bookings are guaranteed and apply no-show charges as appropriate.
• Review special requests and ensure they are met.
• Handle problems effectively.
• Work with all departments to meet guest expectations.

Skills

Customer Service Skills

High level of spoken and written English

Tools

Opera software

Job description

Responsibilities

• Welcome, assist and direct guests correctly in a friendly and polite way
• Provide high quality customer service at all times
• Check the guests in / out, take payments
• Manage telephones, emails and reservations in a prompt and professional manner
• Ensure that all correspondence are recorded and filed accurately
• Ensure that all bookings are guaranteed and no show charges / late cancellation charges are applied where appropriate
• Reviewing guest special requests and ensure that they are met or exceeded
• Handle problems that arise in an effective professional manner
• Working with all hotel departments to ensure guest expectations met or exceeded. For more information call or whatsapp our Recruitment Agency Team on 061 783 7753.

Person Specification Essential

• Experience of managing customer relations face to face and via phone
• High level of spoken and written English
• Customer Service Skills e.g. face to face, telephone, email etc.

Desirable

• Proven experience in hospitality, reception and admin or similar customer facing role
• Cash handling
• Familiarity with Opera software