Hotel Receptionist

PPSC; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A hospitality service provider in South Africa is seeking a dedicated individual to manage guest relations and provide exceptional customer service. The role involves checking guests in and out, managing reservations, and ensuring guest satisfaction. Ideal candidates will have strong communication skills and experience in customer service roles, particularly within the hospitality sector.

Qualifications

• Experience of managing customer relations face to face and via phone.
• High level of spoken and written English.
• Customer service skills across various platforms.

Responsibilities

• Welcome, assist and direct guests correctly in a friendly and polite way.
• Provide high quality customer service at all times.
• Check the guests in / out, take payments.
• Manage telephones, emails, and reservations promptly.
• Ensure correspondence is accurately recorded and filed.

Skills

Customer Service Skills

High level of spoken and written English

Managing customer relations

Tools

Opera software

Job description

Responsibilities

• Welcome, assist and direct guests correctly in a friendly and polite way
• Provide high quality customer service at all times
• Check the guests in / out, take payments
• Manage telephones, emails and reservations in a prompt and professional manner
• Ensure that all correspondence are recorded and filed accurately
• Ensure that all bookings are guaranteed and no show charges / late cancellation charges are applied where appropriate
• Reviewing guest special requests and ensure that they are met or exceeded
• Handle problems that arise in an effective professional manner
• Working with all hotel departments to ensure guest expectations met or exceeded. For more information call or whatsapp our Recruitment Agency Team on 061 783 7753.

Person Specification Essential

• Experience of managing customer relations face to face and via phone
• High level of spoken and written English
• Customer Service Skills e.g. face to face, telephone, email etc.

Desirable

• Proven experience in hospitality, reception and admin or similar customer facing role
• Cash handling
• Familiarity with Opera software