Hotel Receptionist

Cashbuild Limited; Gauteng; On-site; ZAR 150 000 - 180 000; Full time

Job summary

A leading hospitality company in South Africa is seeking a Guest Relations Officer to ensure high standards of customer service. Responsibilities include welcoming guests, managing check-ins and payments, and handling customer queries professionally. Candidates should have strong customer service skills, a high level of spoken and written English, and experience managing customer relations, preferably in a hotel or similar setting. Familiarity with Opera software is a plus.

Qualifications

• Experience managing customer relations face to face and via phone.
• Proven experience in hospitality, reception, and admin or similar customer-facing role.

Responsibilities

• Welcome, assist and direct guests correctly.
• Provide high quality customer service at all times.
• Check guests in/out and take payments.
• Manage telephones, emails, and reservations professionally.
• Handle problems that arise effectively.

Skills

Customer Service Skills

High level of spoken and written English

Experience of managing customer relations

Tools

Opera software

Job description

Responsibilities

• Welcome, assist and direct guests correctly in a friendly and polite way
• Provide high quality customer service at all times
• Check the guests in / out, take payments
• Manage telephones, emails and reservations in a prompt and professional manner
• Ensure that all correspondence are recorded and filed accurately
• Ensure that all bookings are guaranteed and no show charges / late cancellation charges are applied where appropriate
• Reviewing guest special requests and ensure that they are met or exceeded
• Handle problems that arise in an effective professional manner
• Working with all hotel departments to ensure guest expectations met or exceeded.
• For more information call or whatsapp our Recruitment Agency Team on 061 783 7753.

Person Specification Essential

• Experience of managing customer relations face to face and via phone
• High level of spoken and written English
• Customer Service Skills e.g. face to face, telephone, email etc.

Desirable

• Proven experience in hospitality, reception and admin or similar customer facing role
• Cash handling
• Familiarity with Opera software