Hotel Receptionist

Angelcare; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A reputable hotel in Gauteng is seeking a dedicated hospitality professional to manage guest relations, checks, and payments. Responsibilities include providing high-quality customer service, managing communication, and ensuring special requests are met. Candidates should have excellent English communication skills and experience in customer service. Familiarity with Opera software is a plus.

Qualifications

• Experience of managing customer relations face to face and via phone.

Responsibilities

• Welcome, assist and direct guests correctly in a friendly and polite way.
• Provide high-quality customer service at all times.
• Check the guests in/out, take payments.
• Manage telephones, emails and reservations in a prompt and professional manner.
• Ensure all correspondence is recorded and filed accurately.
• Ensure all bookings are guaranteed and no-show charges are applied.
• Review guest special requests and ensure they are met.
• Handle problems that arise in an effective professional manner.
• Work with all hotel departments to meet guest expectations.

Skills

Customer Service Skills

High level of spoken and written English

Tools

Opera software

Job description

Responsibilities

• Welcome, assist and direct guests correctly in a friendly and polite way
• Provide high quality customer service at all times
• Check the guests in / out, take payments
• Manage telephones, emails and reservations in a prompt and professional manner
• Ensure that all correspondence are recorded and filed accurately
• Ensure that all bookings are guaranteed and no show charges / late cancellation charges are applied where appropriate
• Reviewing guest special requests and ensure that they are met or exceeded
• Handle problems that arise in an effective professional manner
• Working with all hotel departments to ensure guest expectations met or exceeded. For more information call or whatsapp our Recruitment Agency Team on 061 783 7753.

Person Specification Essential

• Experience of managing customer relations face to face and via phone
• High level of spoken and written English
• Customer Service Skills e.g. face to face, telephone, email etc.

Desirable

• Proven experience in hospitality, reception and admin or similar customer facing role
• Cash handling
• Familiarity with Opera software