Hotel Receptionist

Cashbuild Limited; Centurion; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading hospitality company in Centurion is seeking a customer service professional to welcome guests and handle reservations. The ideal candidate will have excellent spoken and written English and customer service skills. Responsibilities include managing guest interactions and ensuring high service quality. Previous hospitality experience and familiarity with Opera software are desirable.

Qualifications

• Experience of managing customer relations face to face and via phone.
• Proven experience in hospitality, reception and admin or similar customer facing role.

Responsibilities

• Welcome, assist and direct guests correctly in a friendly and polite way.
• Provide high quality customer service at all times.
• Manage telephones, emails and reservations in a prompt and professional manner.

Skills

Customer Service Skills

High level of spoken and written English

Tools

Opera software

Job description

Responsibilities

• Welcome, assist and direct guests correctly in a friendly and polite way
• Provide high quality customer service at all times
• Check the guests in / out, take payments
• Manage telephones, emails and reservations in a prompt and professional manner
• Ensure that all correspondence are recorded and filed accurately
• Ensure that all bookings are guaranteed and no show charges / late cancellation charges are applied where appropriate
• Reviewing guest special requests and ensure that they are met or exceeded
• Handle problems that arise in an effective professional manner
• Working with all hotel departments to ensure guest expectations met or exceeded. For more information call or whatsapp our Recruitment Agency Team on 061 783 7753.

Person Specification Essential

• Experience of managing customer relations face to face and via phone
• High level of spoken and written English
• Customer Service Skills e.g. face to face, telephone, email etc.

Desirable

• Proven experience in hospitality, reception and admin or similar customer facing role
• Cash handling
• Familiarity with Opera software