Hotel Receptionist

Cresta Hotels; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A hospitality company in Cape Town is seeking an experienced Hotel Receptionist. The role involves managing guest check-ins and check-outs, handling reservations, and providing exceptional customer service. Candidates must have 2-5 years of front desk experience and proficiency in property management systems. This is a full-time position with a salary starting from R9,900 per month.

Benefits

Tax-free transport money

Qualifications

• Previous experience in hospitality is essential.
• Ability to work shifts, weekends, and public holidays.
• Professional appearance and demeanor.

Responsibilities

• Welcome and greet guests in a warm, professional manner.
• Handle guest check-ins and check-outs efficiently.
• Manage room bookings, cancellations, and modifications through the hotel reservation system.
• Respond promptly to guest inquiries in person, via phone, or email.
• Maintain an organized and tidy reception area.

Skills

Prior PMS (Property Management System) experience

2-5 Years Front Desk experience

Excellent communication skills

Strong organizational skills

Education

Matric / Grade 12 qualification

Tools

Hotel management software (Opera, Fidelio)

Job description

Villa Viva Guesthouse – Hotel Receptionist (Cape Town, Western Cape)

Job Description:

PLEASE ONLY APPLY IF YOU HAVE PRIOR EXPERIENCE IN THE ACCOMMODATION SECTOR AS A RECEPTION / FRONT DESK PERSON.

Be the heart of Villa Viva - that's where everything happens. Conversations, wishes, stories, arrivals and departures, it’s never boring at the reception. We are looking for you for the Host and face of our Villa Viva.

Check in, check out, check up, we have everything under control, wishes, suggestions, bookings, good mood, taking care of guests, looking after them, listening, thinking and rethinking. The stage is yours.

We are open to new working time models; usually you work 5 days a week. We don’t just say that – we mean it. Experience at the front desk is required.

Requirements:

• Prior PMS (Property Management System) experience is a must
• 2-5 Years Front Desk (Reception) experience is a must

Benefits and details:

Public transportation? Tax-free transport money is provided as part of salary.

Job Type: Full-time, Permanent

Salary: From R9,900.00 per month

Location: Cape Town, Western Cape

Experience:

• Hotel/Guesthouse Reception: 2 years (Required)

Languages:

Expected Start Date: 2025/11/17

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1

R118800 Y Villa Viva Guesthouse Cape Town

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Job Description:

The Hotel Receptionist is the first point of contact for guests, responsible for delivering exceptional customer service, managing check-in and check-out procedures, handling reservations, and assisting with guest inquiries to ensure a pleasant stay experience.

Key Responsibilities:

• Welcome and greet guests in a warm, professional manner.
• Handle guest check-ins and check-outs efficiently.
• Manage room bookings, cancellations, and modifications via the hotel reservation system.
• Respond promptly to guest inquiries in person, via phone, or email.
• Provide information about the hotel, local attractions, and transportation options.
• Handle payments, issue receipts, and maintain accurate cash and billing records.
• Address guest complaints or issues promptly, escalating when necessary.
• Coordinate with housekeeping and maintenance to ensure rooms are ready for arrival.
• Maintain an organized and tidy reception area.
• Comply with hotel security, safety, and confidentiality policies.

Requirements:

• Matric / Grade 12 qualification (hospitality diploma preferred).
• Minimum 1–2 years' experience in a similar front office or customer service role.
• Proficiency in hotel management software (e.g., Opera, Fidelio, or similar).
• Excellent communication and interpersonal skills.
• Professional appearance and demeanor.
• Ability to work shifts, weekends, and public holidays.
• Strong organizational and multitasking abilities.

Job Type: Full-time

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R30000 - R40000 Y Royal Palm Hotel

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Job Description:

Royal Palm Hotel – Hotel Receptionist role in Umhlanga. Greeting guests, managing reservations, answering calls, and maintaining a professional front desk environment.

Qualifications:

• Interpersonal Skills and Communication skills
• Receptionist Duties and knowledge in Reservations
• Strong organizational skills and attention to detail
• Ability to work flexible hours, including weekends and holidays
• Previous experience in hospitality is essential
• Opera experience essential

Location: Umhlanga

Salary: R200,000 – R250,000 per year

Job Types: Full-time, Permanent

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