Hotel Receptionist

The President Hotel; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A luxury hotel in Cape Town is seeking a Receptionist to create memorable guest experiences. The role involves managing arrivals, ensuring service excellence, and utilizing Opera PMS. Ideal candidates have a warm demeanor, strong communication skills, and at least 2 years of hotel reception experience. Join a supportive team where your professionalism will be celebrated.

Benefits

Competitive remuneration

Opportunities for learning and advancement

Beautiful workplace overlooking the Atlantic Seaboard

Qualifications

• 2+ years of experience in large hotel properties.
• Excellent grooming standards.
• Updated CV must be submitted.

Responsibilities

• Welcome guests and refine every lobby interaction.
• Manage check ins and outs efficiently.
• Handle emails, reports, and maintain reception organization.
• Ensure accurate shift handovers with the team.

Skills

Guest Focused Attitude

Attention to Detail

Time Management

Team Player

Education

Valid South African ID

Minimum 2 years' hotel reception experience

Opera PMS experience

Strong communication skills

Computer literate

Tools

Opera PMS

Microsoft Office

Job description

Overview

Because every great stay begins with a genuine smile. At The President Hotel, we believe that memorable experiences begin long before a guest steps into their room. They begin the moment they are greeted with warmth, professionalism, and care. Our Receptionists are the heartbeat of the guest journey, creating lasting impressions through attention, empathy, and service that feels effortless. The President Hotel is on a journey to be considered luxury. Our purpose is simple yet powerful: to create and inspire memorable experiences. Our vision: to become Cape Town's most loved hotel. Set in the heart of Bantry Bay, between Cape Town's vibrant city life and the Atlantic Ocean, The President Hotel is renowned as the Mother City\'s most loved destination hotel. With 349 stylish rooms, apartments, and suites, breathtaking views, a palm lined infinity pool, world class restaurants, and state of the art conference and event venues, The President offers an iconic working environment where excellence meets opportunity.

We\'re seeking a warm, professional, and detail oriented Receptionist with Opera PMS experience to join our Front Office team and deliver exceptional guest experiences. As the first and last impression of the hotel, you will play a key role in ensuring seamless arrivals, departures, and lobby interactions while upholding five star service standards. If you thrive in a guest focused, luxury environment and take pride in service excellence, we\'d love to meet you.

Minimum Requirements

• Valid South African ID
• Minimum 2 years\' hotel reception experience in large hotel properties
• Opera PMS experience (essential)
• Strong communication skills, well spoken, clear, and professional
• Presentable with excellent grooming standards
• Computer literate, Opera PMS and Microsoft Office proficiency
• Updated CV must be submitted

Skills And Attributes

• Guest Focused Attitude: Warm, engaging, and professional
• Attention to Detail: Accurate billing, reservations, and administration
• Time Management: Efficient multitasking in a dynamic environment
• Team Player: Strong communication and handover ability

Key Responsibilities

• Guest Engagement and Service Excellence
  Welcome guests with warmth, proactively engage in the lobby, escort VIPs, and personalise every interaction.
• Arrivals and Departures
  Manage check ins and check outs efficiently, ensure billing accuracy, and coordinate luggage assistance.
• Daily Operations and Shift Procedures
  Handle emails, reports, credit checks, loyalty enrolments, adjustments, and postings while keeping the reception desk organised.
• Team Communication and Handover
  Attend briefings, provide clear updates, liaise with Housekeeping and Porters, and ensure accurate shift handovers.
• Breaks and End of Shift Protocol
  Follow structured schedules, complete checks, and hand over pending matters to ensure smooth operations.

Why The President

Here, service is more than a task, it\'s about connection. By Joining The President Hotel, You\'ll Be Part Of a Culture That Values Passion, Individuality, And Growth. In Return, We Offer:

• A supportive environment that celebrates professionalism and teamwork
• Competitive remuneration and thoughtful employee benefits
• Opportunities for learning and advancement in a luxury hospitality setting
• A beautiful workplace overlooking Cape Town\'s iconic Atlantic Seaboard

Applications

Closing date: 15 November 2025

Please submit your CV online. Recruitment aligns with the company\'s Employment Equity Plan. We carefully review all applications. If you don\'t hear from us within two weeks of the closing date, please know that while we can\'t take everyone, we truly appreciate your interest in joining our team. We\'ll also keep your details on file for future opportunities.