Hotel Receptionist

President Hotel; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A luxury hotel in Cape Town is seeking an experienced Receptionist to join their Front Office team. The ideal candidate will have a guest-focused attitude, attention to detail, and previous experience with Opera PMS. Responsibilities include managing guest check-ins/outs, ensuring billing accuracy, and delivering exceptional service. This position offers a vibrant working environment in one of Cape Town’s most loved hotels.

Qualifications

• Must hold a valid South African ID.
• Previous hotel reception experience required.
• Experience with Opera PMS essential.

Responsibilities

• Greet guests with a genuine smile and engage proactively.
• Handle check-ins and check-outs efficiently.
• Manage emails, reports, and loyalty enrolments.
• Attend briefings and liaise with Housekeeping.
• Complete all final checks before handover.

Skills

Guest‑Focused Attitude

Attention to Detail

Well‑Spoken & Presentable

Time Management

Tech Proficiency

Tools

Opera PMS

Microsoft Office

Job description

The President Hotel is on a journey to be considered luxury. Our purpose is simple yet powerful : to create and inspire memorable experiences. Our vision : to become Cape Towns most loved hotel. Set in the heart of Bantry Bay, between Cape Towns vibrant city life and the Atlantic Ocean, The President Hotel is renowned as the Mother Citys most loved destination hotel.

With stylish rooms, apartments, and suites, breathtaking views, a palm-lined infinity pool, world‑class restaurants, and state‑of‑the‑art conference and event venues, The President offers an iconic working environment where excellence meets opportunity. We’re seeking a warm, professional, and detail‑oriented Receptionist with Opera experience to join our Front Office team and deliver exceptional guest experiences.

Key Responsibilities

• Guest Engagement & Service Excellence: Greet guests with a genuine smile, proactively engage in the lobby, escort VIPs, and personalize every interaction.
• Arrivals & Departures: Handle check-ins and check-outs efficiently, ensure billing accuracy, and coordinate luggage assistance with care.
• Daily Operations & Shift Procedures: Manage emails, reports, credit checks, loyalty enrolments, adjustments, and manual postings while maintaining a neat and organized reception desk.
• Team Communication & Handover: Attend briefings, provide clear updates, liaise with Housekeeping and Porters, and ensure accurate handovers at every shift.
• Breaks & End‑of‑Shift Protocol: Follow structured schedules, complete all final checks, and hand over pending matters to ensure smooth operations.

Skills & Attributes Required

• Guest‑Focused Attitude: Warm, engaging, and professional.
• Attention to Detail: Accurate billing, reservations, and admin.
• Well‑Spoken & Presentable: Clear communication & polished appearance.
• Time Management: Efficient multitasking in a dynamic environment.
• Tech Proficiency: Prior working experience on Opera PMS essential, plus Microsoft Office.

Important Application Notes

• Must hold a valid South African ID.
• Previous hotel reception experience required (Opera PMS essential).
• Ensure your CV is % updated.
• Recruitment aligns with the company’s Employment Equity Plan.

Join The President Hotel and become part of a team where excellence meets passion. Help shape the guest journey by delivering unforgettable service in one of Cape Town’s leading hotels.