Hotel Receptionist

Cashbuild; Bronkhorstspruit; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A hospitality service provider in Bronkhorstspruit is seeking a dedicated Guest Relations Officer. The role requires managing customer relations with a focus on providing high-quality service and ensuring guest satisfaction. Candidates must possess strong communication skills in English and have experience in a customer-facing role, preferably in hospitality. Familiarity with Opera software and cash handling is a plus. This position offers opportunities to work collaboratively across all hotel departments.

Qualifications

• Experience of managing customer relations face to face and via phone.
• High level of spoken and written English.
• Proven customer service skills in various settings.

Responsibilities

• Welcome and assist guests in a friendly and polite manner.
• Provide high quality customer service at all times.
• Manage telephones, emails and reservations professionally.

Skills

Customer Service Skills

Face to Face Communication

Telephone Etiquette

Email Communication

Tools

Opera software

Job description

Responsibilities

• Welcome, assist and direct guests correctly in a friendly and polite way
• Provide high quality customer service at all times
• Check the guests in / out, take payments
• Manage telephones, emails and reservations in a prompt and professional manner
• Ensure that all correspondence are recorded and filed accurately
• Ensure that all bookings are guaranteed and no show charges / late cancellation charges are applied where appropriate
• Reviewing guest special requests and ensure that they are met or exceeded
• Handle problems that arise in an effective professional manner
• Working with all hotel departments to ensure guest expectations met or exceeded.

For more information call or whatsapp our Recruitment Agency Team on 075 239 2204.

Person Specification Essential

• Experience of managing customer relations face to face and via phone
• High level of spoken and written English
• Customer Service Skills e.g. face to face, telephone, email etc.

Desirable

• Proven experience in hospitality, reception and admin or similar customer facing role
• Cash handling
• Familiarity with Opera software