Hotel Receptionist

Huntswood; Alberton; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A hospitality company based in Alberton, Gauteng, is seeking a dedicated professional to provide excellent customer service and assist guests with check-in and check-out processes. The ideal candidate will have strong interpersonal skills, a high level of English proficiency, and experience in managing customer relations. Familiarity with Opera software would be beneficial. This is an opportunity to contribute to a positive guest experience in a vibrant team environment.

Qualifications

• Experience managing customer relations face to face and via phone.
• High level of spoken and written English.
• Customer service skills in various formats including face-to-face and email.

Responsibilities

• Welcome, assist and direct guests correctly.
• Provide high-quality customer service at all times.
• Check guests in/out and manage payments.
• Handle problems that arise in a professional manner.
• Work with all hotel departments to meet guest expectations.

Skills

Customer Service Skills

High level of spoken and written English

Experience managing customer relations

Tools

Opera software

Job description

Responsibilities

• Welcome, assist and direct guests correctly in a friendly and polite way
• Provide high quality customer service at all times
• Check the guests in / out, take payments
• Manage telephones, emails and reservations in a prompt and professional manner
• Ensure that all correspondence are recorded and filed accurately
• Ensure that all bookings are guaranteed and no show charges / late cancellation charges are applied where appropriate
• Reviewing guest special requests and ensure that they are met or exceeded
• Handle problems that arise in an effective professional manner
• Working with all hotel departments to ensure guest expectations met or exceeded. For more information call or whatsapp our Recruitment Agency Team on 075 239 2204.

Person Specification Essential

• Experience of managing customer relations face to face and via phone
• High level of spoken and written English
• Customer Service Skills e.g. face to face, telephone, email etc.

Desirable

• Proven experience in hospitality, reception and admin or similar customer facing role
• Cash handling
• Familiarity with Opera software