Hotel Porte Cochere Attendant

Sun International; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading hospitality provider in Cape Town seeks an individual to deliver exceptional customer service and manage luggage transport for guests. Responsibilities include maintaining vehicle readiness, greeting guests, and assisting with luggage. Candidates must hold a Grade 12 certificate and a valid driver's license (Code 10) with a clean record. Join our team to ensure a memorable experience for guests.

Qualifications

• Experience in a customer service environment is an advantage.
• Ability to work shifts including weekends and public holidays.
• Physically able to stand, drive, and lift luggage.

Responsibilities

• Provide exceptional customer service and luggage transport.
• Co-ordinate vehicle scheduling and conduct inspections.
• Handle customer complaints and engage professionally.

Skills

Customer service experience

Interpersonal skills

Driving skills

Education

Grade 12

Tools

Public Driver's Permit (PDP)

Driver's licence Code 10

Job description

Responsible to provide exceptional, personalised luggage, transport and customer service to guests on arrival and throughout their stay in the hotel to ensure that their stay is memorable.Key Performance AreasPrepared Work EnvironmentIdentify issues with regards the workstation appearance / functioning of equipment and systemsConduct inspections of vehicles and identify any issues to be addressedCheck overall cleanliness of vehicles, parking areas and general porte cochere areaCheck fuel levels and ensure car is ready to transport guestsReview the arrival and VIP lists daily and understands special requirementsBe aware and investigate directions for any new or unfamiliar destinations to which guests will be travellingCo-ordinate the scheduling of maintenance of vehicles when necessaryAssist in preparing and distributing welcome / VIP amenities.Be familiar with the hotel and resort facilities, promotions and activitiesTransporting servicesCo-ordinate and park vehicles of visiting guests and residentsAssist guests in storing their luggage in the vehicle and unloading them on arrival at the hotel or destinationReport all accidents, injuries, unsafe working conditions and damage to hotel vehicles and related property.Greet all guests when they enter the vehicle; and assist disabled guests as necessary.Transport guests safely to any destination in accordance with hotel policies and rules.Plan routes to destinationLog transport to external destinations and file necessary documentationRaise chargesMay be required to collect and deliver other items as requested by managementDelivered Luggage ServicesCollect guest luggage and equipment on arrival and take through to front deskTag baggage items and return the identification slips to guests.Escort guests to their room, placing luggage in room assigned by front desk.Inspects guest room for order and adequate supplies and informs guests of room amenitiesDelivers faxes, messages, packages and flowers to guests rooms and other offices.Collect, tag and deliver group luggage.Assist guests with long term luggage storage requests by safely storing and providing ticketing for guest coats and personal items.Update and file any luggage documentationTransport departing guests' luggage from the room to the lobby, then into a car or taxi after reconfirming with the guest.Customer EngagementBe present at the porte cochere and maintain proper decorum at all times.Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times.Interact with guests and provide professional service standards and solutions to questions and enquiriesIdentifies customers and understand their preferencesHandle any customer complaints, requests and / or suggestions to resolution, escalating if necessaryEscort guests to their rooms, and explains and upsells hotel facilities, products, reward programme and current promotionsAssist with answering the telephone at the concierge desk and porte cochereEducationGrade 12ExperienceExperience in a customer service environment is an advantageWork conditions and special requirementsAbility to work shifts that meet operational requirements (including weekends, public holidays and shifts)Physically able to stand, drive, lift luggage and move around as per job requirementsHave an open attitude to perform similar functions to those contained in this document , in alternative outlets due to operational requirementsAccreditation / Registration / LicensesPublic Driver's Permit (PDP)Valid Driver's licence Code 10 with a clean driving recordHave an open attitude to perform similar functions to those contained in this document , in alternative outlets due to operational requirementsEquityPreference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of

• , SISA internal recruitment policy as well as units employment equity plans.