Hotel Operations Manager

Vine Partners; Limpopo; On-site; ZAR 550 000 - 750 000; Full time

Job summary

A hospitality management firm in Limpopo is seeking an experienced Hotel Operations Manager to oversee daily operations and ensure exceptional guest experiences. This role requires strong leadership, financial acumen, and proven experience in managing various hotel departments. The ideal candidate will have a degree in Hospitality Management and 5–7 years of relevant experience.

Qualifications

• 5–7 years’ experience in hotel operations or a senior hospitality management role.
• Proven ability to manage multiple departments within a hotel environment.
• A passion for hospitality and a commitment to creating memorable guest experiences.

Responsibilities

• Supervise and coordinate operations across various hotel departments.
• Develop, implement, and monitor operational policies and procedures.
• Ensure compliance with health, safety, and hygiene regulations.
• Collaborate on budgets and implement cost-control strategies.
• Address guest feedback and resolve issues promptly.

Skills

Leadership skills

Communication skills

Organizational skills

Problem-solving abilities

Financial acumen

Education

Degree or Diploma in Hospitality Management

Job description

We are seeking an experienced and hands‑on Hotel Operations Manager to oversee the day‑to‑day operations of our hotel, ensuring seamless coordination across all departments and delivering an exceptional guest experience.

Key Responsibilities

• Supervise and coordinate operations across Front Office, Housekeeping, Food & Beverage, Spa, and Maintenance departments.
• Develop, implement, and monitor operational policies, procedures, and performance standards.
• Maintain compliance with health, safety, and hygiene regulations.
• Collaborate with the General Manager to prepare budgets, forecast expenses, and implement cost‑control strategies to drive profitability.
• Foster a culture of teamwork, professionalism, and guest‑centric service.
• Address guest feedback and resolve issues promptly to maintain high satisfaction levels.
• Lead, motivate, and train staff to ensure continuous improvement and service excellence.
• Oversee scheduling, performance reviews, and departmental reporting.

Requirements & Qualifications

• Degree or Diploma in Hospitality Management (preferred).
• 5–7 years’ experience in hotel operations or a senior hospitality management role.
• Proven ability to manage multiple departments within a hotel environment.
• Strong leadership, communication, and interpersonal skills.
• Excellent organizational and problem‑solving abilities.
• Financial acumen with experience in budgeting, forecasting, and cost control.
• A passion for hospitality and a commitment to creating memorable guest experiences.