Hotel Manager - Boutique Hotel

Tanya Serra; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A renowned boutique hotel in Cape Town is seeking a Hotel Manager to lead operations. The successful candidate will need a minimum of 5 years in senior hotel operations, exceptional guest service skills, and strong leadership qualities. Responsibilities include overseeing departments, managing guest feedback, and assisting with financial oversight. This role offers a chance to enhance the guest experience in a sophisticated environment.

Qualifications

• Minimum 5 years’ experience in a senior hotel operations role, preferably in a boutique or luxury environment.
• Proven ability to manage teams and deliver exceptional guest service.
• Financial acumen and operational savvy.

Responsibilities

• Oversee all hotel departments including Front Office, Housekeeping, Food & Beverage, and Maintenance.
• Ensure smooth daily operations and uphold brand standards.
• Monitor and manage guest feedback, ensuring swift resolution of issues.

Skills

Leadership skills

Interpersonal skills

Guest service management

Problem-solving abilities

Communication

Education

Hospitality qualification or relevant tertiary education

Job description

# Hotel Manager - Boutique Hotel

Date posted: 27-Oct-

Expires On: 25-Nov-

Location: Western Cape

Salary: Rtba

Overview

A sophisticated and soulful boutique hotel in the heart of Cape Town, offering guests an intimate and personalized experience.

Key Responsibilities

• Operational Leadership – Oversee all hotel departments including Front Office, Housekeeping, Food & Beverage, and Maintenance.
• Ensure smooth daily operations and uphold brand standards across all touchpoints.
• Monitor and manage guest feedback, ensuring swift resolution of issues and continuous improvement.
• Foster and maintain a strong and collaborative working relationship with the team.
• Team Management & Development – Lead, mentor, and motivate department heads and their teams.
• Foster a culture of accountability, service excellence, and teamwork.
• Conduct regular performance reviews and support training initiatives.
• Guest Experience – Champion a personalized guest experience.
• Engage with guests regularly to ensure satisfaction and build relationships.
• Implement initiatives to enhance guest loyalty and repeat business.
• Financial & Administrative Oversight – Assist the General Manager with budgeting, forecasting, and cost control.
• Monitor revenue streams and identify opportunities for growth and efficiency.
• Ensure compliance with health, safety, and legal standards.
• Strategic Support – Collaborate with the General Manager on strategic planning and execution.
• Contribute to marketing, sales, and brand initiatives.
• Represent the hotel in the absence of the General Manager.

Qualifications & Experience

• Minimum 5 years’ experience in a senior hotel operations role, preferably in a boutique or luxury environment.
• Strong leadership and interpersonal skills.
• Proven ability to manage teams and deliver exceptional guest service.
• Financial acumen and operational savvy.
• Excellent communication and problem‑solving abilities.
• Hospitality qualification or relevant tertiary education preferred.