HOTEL MANAGER

Beyond Grad; Vrystaat; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A hospitality management company in South Africa seeks an experienced Hotel Manager to oversee hotel operations and ensure exceptional customer satisfaction. This role involves managing daily operations, leading a team, implementing strategies for performance improvement, and ensuring compliance with safety standards. Ideal candidates have a degree in hospitality or business administration, 5-7 years of hotel management experience, and strong leadership and communication skills. This opportunity offers a competitive salary and the potential for career growth.

Qualifications

• 5-7 years of experience in hotel management or tourism.
• Experience managing a hotel with 220 beds.
• Knowledge of OHS Act and safety standards.

Responsibilities

• Oversee day-to-day operations of hotel.
• Manage and resolve issues regarding hotel services.
• Evaluate hotel performance and implement strategies.
• Create marketing strategies for hotel services.

Skills

Excellent communication skills

Interpersonal skills

Attention to detail

Leadership abilities

Customer service skills

Education

Bachelor’s degree in hospitality or Business Administration

Tools

Data entry software

Microsoft Office

Job description

Free State, South Africa | Posted on 11/25/2025

A challenging vacancy currently exists for a dynamic, professional, and customer-focused Hotel Manager to oversee our hotel operations. The successful candidate will oversee the day-to-day operations of all aspects of hotel management. To excel in this role, one must be approachable and detail-oriented with proven hospitality and management experience. The ideal candidate will also demonstrate excellent communication and interpersonal skills.

Responsibilities

• Manage and integrate all components of the hotel including accommodation, banqueting, as well as food and beverage components.
• Manage and resolve issues regarding hotel services, amenities, and customer satisfaction.
• Evaluate hotel performance and implement the strategic planning functions of the division.
• Create and implement a marketing strategy to promote the hotel's services and amenities.
• Coordinate with external parties including suppliers, travel agencies, and conference planners.
• Monitor employee performance and conduct regular evaluations to help improve customer service.
• Ensure compliance with health and safety rules and standards.
• To provide effective and strategic leadership towards sound governance and financial management
• To lead, develop and manage Human Capital.

Requirements

• Bachelor’s degree in hospitality, Business Administration, or relevant field.
• A minimum of 5 (five) – 7 (seven) years’ experience in hotel management/tourism
• Hotel Manager with experience of managing a similar size (+- 220) beds
• Hosting conferences
• Food and Beverage Management experience
• Proven knowledge of OHS Act and implementation of safety standards
• Sound financial experience
• Strong understanding of hotel management best practices and data entry software.
• Outstanding interpersonal communication and customer service skills.
• Exceptional leadership abilities with great attention to detail
• Working knowledge of relevant legislation
• Sound organisational, administrative and negotiation skills
• Computer literacy with a working knowledge of Microsoft packages and relevant booking systems
• Good written and verbal communication, negotiation, project management, conflict resolution and community liaison skills
• Willingness to work long and irregular hours