Hotel Manager

A-Z Business Professionals; Pretoria; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading student housing management organization in Pretoria seeks a hospitality management professional. This role involves engaging with students, overseeing maintenance, and ensuring high cleanliness standards. Ideal candidates possess experience in hotel management and strong administrative skills. Flexibility for weekend work is essential.

Qualifications

• Proven experience in hotel management or hospitality leadership roles.
• Strong administrative and reporting skills.
• Ability to manage multiple tasks under pressure.

Responsibilities

• Serve as the first point of contact for all student inquiries.
• Conduct regular walkthroughs to monitor cleanliness and safety.
• Maintain logs of student issues and inspections.

Skills

Hospitality management

Interpersonal skills

Communication skills

Organizational skills

Problem-solving skills

Attention to detail

Education

Experience in hotel management

Experience in premium student housing

Job description

Key Responsibilities

Student Engagement & Support

• Serve as the first point of contact for all student inquiries, concerns, and requests.
• Provide guidance and information about residence facilities, rules, and services.
• Foster a supportive, approachable, and professional atmosphere in the residence.

Operations & Inspections

• Conduct regular walkthroughs of the residence to monitor cleanliness, safety, and maintenance.
• Report and elevate maintenance issues to contractors / maintenance teams.
• Follow up on outstanding repairs and ensure timely resolution.
• Ensure communal spaces (lounges, kitchens, laundry areas, study rooms) are tidy, functional, and welcoming.

Cleanliness & Standards

• Oversee housekeeping standards and conduct spot checks to maintain hotel-level cleanliness.
• Coordinate with cleaning staff to ensure daily schedules are adhered to.
• Monitor and enforce compliance with hygiene and safety protocols.

Administration & Reporting

• Maintain logs of student issues, maintenance requests, and inspections.
• Provide daily / weekly reports to management on residence operations.
• Assist with check‑ins, check‑outs, and room inspections at the start / end of leases.

Skills & Competencies

• Strong background in hotel or hospitality management.
• Excellent interpersonal and communication skills.
• Professional, approachable, and service‑oriented demeanor.
• Superior organizational and problem‑solving abilities.
• Ability to manage multiple tasks under pressure.
• Eye for detail with a high standard for cleanliness, service, and presentation.

Qualifications

• Proven experience in hotel management, front‑of‑house, or hospitality leadership roles.
• Previous experience in premium student housing is advantageous.
• Strong administrative and reporting skills.
• Familiarity with maintenance processes and building operations.
• Must be flexible to work occasional evenings / weekends when required.

Performance Indicators

• High levels of student satisfaction and positive feedback.
• Timely resolution of maintenance and service issues.
• Consistent cleanliness and upkeep of residence spaces.
• Accurate reporting and proactive problem‑solving.
• Delivery of service standards comparable to a high‑end hotel.