Hotel Manager

Unique Personnel; Pretoria; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading staffing agency in South Africa is seeking an experienced professional to manage operations in a premium student residence. The role involves ensuring high standards of cleanliness, exceptional service delivery, and effective student engagement. Ideal candidates will have a strong background in hotel management with excellent organizational skills. Competitive compensation and supportive work environment are offered.

Qualifications

• Proven experience in hotel management or hospitality leadership.
• Experience in premium student accommodation is advantageous.
• Strong administrative and reporting capabilities.

Responsibilities

• Serve as the primary contact for student inquiries and support.
• Conduct regular inspections to monitor safety and cleanliness.
• Oversee daily housekeeping activities and ensure hygiene standards.
• Prepare operational reports and assist with student check-ins.

Skills

Hotel management experience

Exceptional interpersonal skills

Organizational abilities

Attention to detail

Problem-solving skills

Job description

Unique Personnel boasts over 50 years (established in) of personnel and staffing experience, so it's not surprising that even though our main focus has been providing on South African Staffing Solutions, we now recruit internationally for over clients

Duties & Responsibilities

The ideal candidate will have a strong background in hotel or hospitality management, with the ability to translate those principles into the unique environment of a premium student residence.

This includes upholding impeccable cleanliness standards, exceptional service delivery, and efficient day-to-day operations to provide residents with a safe and world-class living experience.Key Responsibilities1.

Student Engagement & SupportServe as the primary point of contact for all student inquiries, requests, and concerns.Provide accurate information about residence facilities, policies, and services.Foster a welcoming, professional, and student-centered environment that supports well-being and community engagement.2.

Operations & InspectionsConduct regular walkthroughs to monitor safety, cleanliness, and maintenance standards throughout the property.Report, elevate, and track maintenance issues to ensure timely resolution.Ensure all communal spaces (lounges, kitchens, laundry areas, study rooms) are functional, presentable, and well-maintained.Liaise with contractors and service providers to maintain operational excellence.3.

Cleanliness & StandardsOversee daily housekeeping activities and ensure adherence to cleaning schedules.Conduct regular inspections to maintain hotel-level hygiene and presentation.Enforce compliance with all health, hygiene, and safety standards.4.

Administration & ReportingMaintain accurate logs of maintenance requests, inspections, and student-related issues.Prepare daily and weekly operational reports for management.Assist with student check-ins, check-outs, and room inspections at the beginning and end of lease periods.Support the coordination of move-ins, orientations, and special residence events.

Skills & CompetenciesStrong background in hotel or hospitality management with a focus on guest experience.Exceptional interpersonal and communication skills — approachable, empathetic, and professional.Excellent organizational and multitasking abilities, with the capacity to manage competing priorities.High attention to detail and a commitment to maintaining superior standards of cleanliness and presentation.Strong problem-solving and administrative skills, with the ability to work independently and take initiative.Calm, resilient, and service-oriented approach under pressure.

Desired Experience & Qualification

QualificationsProven experience in hotel management, front-of-house operations, or hospitality leadership roles.Previous experience in premium student accommodation or residential management will be advantageous.Strong administrative and reporting capabilities.Familiarity with maintenance workflows and building operations.Flexibility to work occasional evenings and weekends as operational needs arise.Performance IndicatorsHigh levels of student satisfaction and positive feedback.Prompt and effective resolution of maintenance and service-related issues.Consistently high standards of cleanliness and facility presentation.Accurate, timely reporting and proactive operational management.Delivery of service quality aligned with premium hotel standards.