Hotel Manager

Scorpex Recruitment; Johannesburg; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading recruitment agency in Johannesburg is seeking an experienced Hotel Manager to oversee student housing operations. Key responsibilities include ensuring high standards of service, managing inquiries, and maintaining cleanliness in a supportive environment. Candidates should have 5 to 10 years of hotel management experience and a diploma in Hospitality. This role involves administrative duties and requires flexibility in work hours.

Qualifications

• 5 to 10 years Hotel Management experience.
• Proven experience in hospitality leadership roles.
• Strong administrative and reporting skills.

Responsibilities

• Serve as the first point of contact for all student inquiries.
• Conduct regular walkthroughs of the residence.
• Oversee housekeeping standards and conduct spot checks.

Skills

Hotel management experience

Interpersonal and communication skills

Organizational and problem-solving abilities

Education

Matric

Diploma in Hospitality

Job description

Qualifications

• Matric
• Diploma in Hospitality
• 5 to 10 years Hotel Management experience
• Proven experience in hotel management, front-of-house, or hospitality leadership roles.
• Previous experience in premium student housing is advantageous.
• Strong administrative and reporting skills.
• Familiarity with maintenance processes and building operations.
• Must be flexible to work occasional evenings / weekends when required.
• Assist with check-ins, check-outs, and room inspections at the start / end of leases.

Key Responsibilities

Student Engagement & Support

• Serve as the first point of contact for all student inquiries, concerns, and requests.
• Provide guidance and information about residence facilities, rules, and services.
• Foster a supportive, approachable, and professional atmosphere in the residence.

Operations & Inspections

• Conduct regular walkthroughs of the residence to monitor cleanliness, safety, and maintenance.
• Report and escalate maintenance issues to contractors / maintenance teams.
• Follow up on outstanding repairs and ensure timely resolution.
• Ensure communal spaces (lounges, kitchens, laundry areas, study rooms) are tidy, functional, and welcoming.

Cleanliness & Standards

• Oversee housekeeping standards and conduct spot checks to maintain hotel-level cleanliness.
• Coordinate with cleaning staff to ensure daily schedules are adhered to.
• Monitor and enforce compliance with hygiene and safety protocols.

Administration & Reporting

• Maintain logs of student issues, maintenance requests, and inspections.
• Provide daily / weekly reports to management on residence operations.

Skills & Competencies

• Strong background in hotel or hospitality management.
• Excellent interpersonal and communication skills.
• Professional, approachable, and service-oriented demeanor.
• Superior organizational and problem-solving abilities.
• Ability to manage multiple tasks under pressure.
• Eye for detail with a high standard for cleanliness, service, and presentation.