Hotel Manager

More Collection; Cape Town; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A luxury boutique hotel in Cape Town is seeking an experienced Hotel Manager to oversee day-to-day operations. You will ensure exceptional guest service and operational excellence while leading a dedicated team. The ideal candidate will have 5+ years in hotel operations, strong leadership skills, and a focus on guest satisfaction. Join a prestigious team at a hotel that prioritizes personalized experiences for its guests.

Qualifications

• Minimum 5 years' experience in a senior hotel operations role, preferably in a boutique or luxury environment.
• Strong leadership and interpersonal skills.
• Proven ability to manage teams and deliver exceptional guest service.

Responsibilities

• Oversee all hotel departments including Front Office, Housekeeping, Food & Beverage, and Maintenance.
• Ensure smooth daily operations and uphold brand standards.
• Monitor and manage guest feedback to ensure continuous improvement.

Skills

Operational leadership

Guest service management

Team management

Financial acumen

Communication skills

Education

Hospitality qualification or relevant tertiary education

Job description

Cape Cadogan is a sophisticated and soulful boutique hotel in the heart of Cape Town, offering guests an intimate and personalized experience.

We are seeking a dynamic and experienced Hotel Manager to lead the day-to-day operations, ensuring exceptional guest service, operational excellence, and team engagement.

Key Responsibilities

• Operational Leadership: Oversee all hotel departments including Front Office, Housekeeping, Food & Beverage, and Maintenance.
• Ensure smooth daily operations and uphold brand standards across all touchpoints.
• Monitor and manage guest feedback, ensuring swift resolution of issues and continuous improvement.
• Foster and maintain a strong and collaborative working relationship with the team at Upper Union, Cape Cadogan's preferred dining partner.
• Team Management & Development: Lead, mentor, and motivate department heads and their teams, fostering a culture of accountability, service excellence, and teamwork. Conduct regular performance reviews and support training initiatives.
• Guest Experience: Champion a personalized guest experience that reflects Cape Cadogan's unique character. Engage with guests regularly to ensure satisfaction and build relationships. Implement initiatives to enhance guest loyalty and repeat business.
• Financial & Administrative Oversight: Assist the General Manager with budgeting, forecasting, and cost control. Monitor revenue streams and identify opportunities for growth and efficiency. Ensure compliance with health, safety, and legal standards.
• Strategic Support: Collaborate with the General Manager on strategic planning and execution. Contribute to marketing, sales, and brand initiatives. Represent the hotel in the absence of the General Manager.

Qualifications & Experience

• Minimum 5 years' experience in a senior hotel operations role, preferably in a boutique or luxury environment.
• Strong leadership and interpersonal skills.
• Proven ability to manage teams and deliver exceptional guest service.
• Financial acumen and operational savvy.
• Excellent communication and problem-solving abilities.
• Hospitality qualification or relevant tertiary education preferred.

MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION

• Excellent attention to detail.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & solution seeking skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.