Hotel Manager

Red Ember Recruitment (PTY) Ltd; Cape Town; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading recruitment agency is seeking an experienced Hotel Manager to oversee daily operations in Cape Town. The role demands a minimum of 5 years of experience in a 5-star hotel, exceptional guest service delivery, and strong team leadership skills. Responsibilities include ensuring service excellence, managing budgets, and collaborating with various departments to enhance guest experiences.

Qualifications

• Minimum of 5 years Hotel Management experience within a 5-star Hotel / Property.
• Valid drivers license.
• Proficient in budgeting, P&L management, and forecasting.

Responsibilities

• Ensure consistent delivery of world-class service across all guest touchpoints.
• Oversee and enforce policies and standards impacting guest safety, comfort, and satisfaction.
• Conduct daily inspections of public areas, rooms, and facilities to ensure top-tier presentation.

Skills

Food Handling

Hospitality Management

Hotel Experience

Hospitality Experience

GM Vehicles

Management Experience

Profit & Loss

Revenue Management

Hotel Management

Operations Management

Budgeting

Leadership Experience

Education

Tertiary qualification in Hospitality or Hotel Management

Tools

Protel

MS Office

Job description

Our client is seeking a dynamic and experienced Hotel Manager to oversee daily operations and ensure a seamless world-class guest experience.

As the Hotel Manager you will take full responsibility for ensuring that every guest enjoys an exceptional stay from arrival to departure. Youll lead and inspire a dedicated team across multiple departments drive operational efficiency and maintain impeccable service and cleanliness standards throughout the property.

Responsibilities

• Ensure consistent delivery of world-class service across all guest touchpoints.
• Oversee and enforce policies and standards impacting guest safety comfort and satisfaction.
• Conduct daily inspections of public areas rooms and facilities to ensure top-tier presentation and cleanliness.
• Monitor guest journeys and feedback implementing continuous improvements.
• Collaborate with maintenance to address urgent matters and uphold project timelines.
• Drive weekly forecasting and planning to exceed guest expectations.
• Maintain full oversight of arrivals departures and special requests.
• Support the selection onboarding and development of high-performing team members.
• Conduct performance reviews and ensure compliance with the companys Code of Conduct.
• Work closely with Finance and Procurement to manage budgets and maintain inventory levels.
• Partner with third-party suppliers to ensure service excellence.

Requirements

• Minimum of 5 years Hotel Management experience within a 5star Hotel / Property
• Tertiary qualification in Hospitality or Hotel Management
• Advanced computer skills including proficiency in the use of Protel and MS office
• Valid drivers license
• Proficient in budgeting P&L management and forecasting

Key Skills

• Food Handling
• Hospitality Management
• Hotel Experience
• Hospitality Experience
• GM Vehicles
• Management Experience
• Profit & Loss
• Revenue Management
• Hotel Management
• Operations Management
• Budgeting
• Leadership Experience

Employment Type: Full Time

Experience: years

Vacancy: 1