Hotel Human Resources Manager

The President Hotel; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A luxury hospitality establishment in Cape Town is seeking an experienced Hotel Human Resources Manager. The role involves leading HR functions to ensure a motivated workforce and requires expertise in HR best practices within a large hotel environment. Ideal candidates should have a strong background in employee engagement, conflict resolution, and compliance with labour laws. This opportunity offers a competitive package with benefits.

Benefits

Medical aid contribution

Pension / provident fund contribution

Annual performance-based incentives

Qualifications

• 7-10 years HR experience in hospitality.
• Strong knowledge of Cape Town hospitality labour market.
• Must hold a valid South African ID.

Responsibilities

• Lead HR functions including recruitment and onboarding.
• Ensure compliance with labour legislation.
• Drive leadership development across departments.

Skills

HR best practices

Conflict resolution

Coaching

Communication skills

Emotional intelligence

Job description

About The HotelThis iconic-room property in Bantry Bayis renowned for its luxury accommodation, friendly hospitality, and world‑class facilities.

With breathtaking views, a palm‑lined infinity pool, top restaurants, and state‑of‑the‑art events spaces, The President Hotel is one of Cape Town's most loved destinations - and an exciting workplace where excellence meets opportunity. Our leaders are passionate about our hotel, our guests, and our team.

We are guest‑centric, striving to deliver exceptional experiences while continuously improving.

The team are authentic, work on a trust basis, and have a proven track record of delivering consistent growth.

The Role

We are seeking an experienced Hotel Human Resources Manager to join our executive leadership team.

Reporting directly to the General Manager, this role will lead all HR functions to ensure a motivated, high‑performing, and engaged workforce aligned with our strategic goals and values.

Qualifications & Criteria

• 7-10 years HR experience, with at least 5 years in a large hotel or luxury hospitality environment (essential).
• Hotel HR experience is vital as the role requires supporting a 24/7 operation with diverse departments such as Front Office, Housekeeping, Food & Beverage, and Banqueting.
• It involves managing shift‑based teams, high seasonal demand, variable working hours, and ensuring staffing levels and skills directly support exceptional guest service.
• Strong knowledge of HR best practices, labour law, recruitment, talent management, performance management, employee relations, and training & development.
• Proven ability to implement HR strategies that drive both employee engagement and operational success.
• Experience leading large, multicultural teams with credibility, professionalism, and emotional intelligence.
• Strong conflict resolution, coaching, and negotiation skills.
• Excellent communication, presentation, and interpersonal skills.
• Deep understanding of the Cape Town hospitality labour market.
• Must hold a valid South African ID.

Key Competencies

• Strategic HR Leadership - Aligning HR with business needs.
• Talent Management - Recruiting, developing, and retaining top talent.
• Employee Engagement - Building an inclusive, motivating culture.
• Compliance - Ensuring adherence to labour laws and policies.
• Stakeholder Engagement - Building trusted relationships across all levels.

Duties & Responsibilities

• Lead all HR functions including recruitment, onboarding, training, performance management, succession planning, and employee engagement.
• Partner with operational leaders to ensure their teams are supported, motivated, and aligned with the hotel's values.
• Ensure full compliance with labour legislation and hospitality‑specific HR requirements.
• Manage employee relations with professionalism and emotional intelligence.
• Oversee payroll, benefits administration, and HR reporting.
• Champion a culture of excellence that reflects our PVV.
• Drive leadership development and succession planning across departments.

Package on Offer

• Competitive gross package with benefits.
• Medical aid contribution.
• Pension / provident fund contribution.
• Annual performance‑based incentives.

This is a rare opportunity to step into a senior leadership role at one of Cape Town's most iconic hotels.

If you are a proven hotel HR professional ready to shape the future of The President Hotel, we'd love to hear from you.