Hotel Housekeeping Manager

Gg Clockwork Hospitality; Cape Town; On-site; ZAR 250 000 - 400 000; Full time

Job summary

A prestigious hotel chain in Cape Town is looking for a Housekeeping Manager to oversee all aspects of the housekeeping department. You will lead a team, ensure the highest standards of cleanliness and hygiene, manage inventory and administrative functions, and respond to guest feedback. Candidates should have 3–5 years of experience in a similar role and strong leadership skills. This position is full-time and requires in-person presence.

Qualifications

• 3-5 years' experience in housekeeping within a hotel environment.
• Proven record in managing teams and housekeeping standards.
• Ability to manage schedules, budgets, and reporting.

Responsibilities

• Supervise and support the housekeeping team.
• Ensure hotel cleanliness and hygiene standards.
• Maintain records for staff schedules and payroll.

Skills

Team Leadership

Communication

Organizational Skills

Cleaning Techniques Knowledge

Problem-solving

Education

Diploma or Certificate in Hospitality Management

Tools

Microsoft Office

Job description

Role Purpose

The Housekeeping Manager oversees all aspects of the housekeeping department to ensure the highest levels of cleanliness, hygiene, and presentation throughout the hotel.

This includes managing a team of supervisors and housekeepers, maintaining operational standards, and handling administrative functions to support efficient daily operations.

Key Responsibilities

• Team Leadership & Management
  • Supervise, motivate, and support 2 Housekeeping Supervisors and a team of 5 Housekeepers.
  • Conduct daily briefings and regular performance check‑ins with the team.
  • Ensure that staff rosters, attendance, and leave are managed effectively.
  • Provide coaching, training, and development opportunities to build skills and efficiency.
• Operational Excellence
  • Ensure all guest rooms, public areas, and back‑of‑house areas are cleaned and maintained to hotel standards.
  • Oversee daily room checks, spot inspections, and quality control measures.
  • Manage inventory of linen, amenities, cleaning supplies, and equipment, ensuring cost control and proper usage.
  • Liaise with the Maintenance team to report and follow up on repairs or issues.
• Administration & Reporting
  • Maintain accurate records for staff schedules, attendance, and payroll submissions.
  • Prepare reports on occupancy, room readiness, and housekeeping performance metrics.
  • Track budgets, expenses, and supply usage to ensure cost‑effectiveness.
  • Ensure compliance with hotel policies, health & safety, and hygiene regulations.
• Guest Experience & Service Recovery
  • Respond promptly and effectively to guest feedback or complaints regarding housekeeping services.
  • Anticipate guest needs by ensuring rooms and facilities are immaculate and welcoming.
  • Support the hotel's service culture by fostering attention to detail and hospitality within the team.

Requirements

• Experience & Skills
  • Minimum of 3–5 years' previous experience in housekeeping within a hotel environment (supervisory or managerial level essential).
  • Proven track record in managing teams and driving high housekeeping standards.
  • Strong administrative and organizational skills, with the ability to manage schedules, budgets, and reporting.
  • Excellent communication and leadership skills with the ability to motivate staff.
  • Strong knowledge of cleaning techniques, equipment, and health & safety regulations.
  • Ability to work under pressure, multitask, and resolve operational challenges efficiently.
• Qualifications
  • Diploma or Certificate in Hospitality Management or equivalent (preferred but not essential).
  • Proficiency in Microsoft Office (Word, Excel, Outlook) and hotel PMS systems is an advantage.

Key Competencies

• Attention to detail and commitment to excellence.
• Leadership and people management.
• Strong planning and organizational ability.
• Guest-focused approach with high service standards.
• Problem-solving and decision-making skills.
• Financial awareness and cost control.

Job Type

Full-time

Application Information

• Please stipulate your ID No.
• Experience: Housekeeping Management – 3 years (Required).
• License / Certification: South African Identification (Required).
• Work Location: In person.