Hotel General cleaners needed

Interport Global Logistics; Germiston; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A luxury hotel group in Gauteng is seeking a highly motivated Hotel Receptionist. You will be the first point of contact for guests, ensuring exceptional service during their stay. Ideal candidates should have a High School Diploma, strong communication skills, and previous hospitality experience preferred. Join the team and contribute to memorable guest experiences.

Qualifications

• Previous experience in a similar role is preferred.
• Strong problem-solving skills and ability to work in a fast-paced environment.

Responsibilities

• Greet and welcome guests in a friendly manner.
• Check-in and check-out guests efficiently.
• Answer phone calls and respond to inquiries.
• Handle guest complaints and resolve issues.

Skills

Excellent communication skills

Customer service skills

Proficient in Microsoft Office

Ability to multitask

Strong attention to detail

Fluent in English

Knowledge of a second language

Education

High School Diploma or equivalent

Job description

Job Title: Hotel Receptionist

Sunset Group of Hotels is a luxury hotel located in Gauteng. Our hotels offer a unique and unforgettable experience for our guests combining modern amenities with traditional hospitality. We are currently seeking a highly motivated and customer-oriented individual to join our team as a Hotel Receptionist.

Job Description

As a Hotel Receptionist you will be the first point of contact for our guests and will play a crucial role in creating a positive and welcoming atmosphere. Your main responsibility will be to ensure that all guests receive exceptional service from the moment they arrive until they depart. This is a full-time permanent position with a competitive salary and benefits package.

Key Responsibilities

• Greet and welcome guests in a friendly and professional manner
• Check-in and check-out guests efficiently and accurately
• Answer phone calls and respond to emails and messages in a timely manner
• Provide information about hotel services, facilities and local attractions
• Handle guest complaints and resolve issues promptly
• Maintain a clean and tidy reception area
• Process payments and maintain accurate records of all transactions
• Collaborate with other hotel departments to ensure a smooth and seamless guest experience
• Assist with reservations and room assignments
• Handle guest requests and inquiries with a positive attitude and sense of urgency
• Ensure compliance with hotel policies and procedures
• Attend to any other duties assigned by the Front Office Manager or General Manager

Qualifications

• High School Diploma or equivalent
• Previous experience in a similar role is preferred
• Excellent communication and customer service skills
• Proficient in Microsoft Office and reservation systems
• Ability to multitask and work in a fast-paced environment
• Strong attention to detail and problem-solving skills
• Fluent in English, both verbal and written
• Knowledge of a second language is a plus

If you are a friendly, outgoing and organized individual with a passion for hospitality, we would love to hear from you. Join our team at Ignasio and be part of creating unforgettable experiences for our guests.

Apply now!

Key Skills

Accounts Receivable, Customer Service, Accounting & Finance, Financial Situation, Customer Relationship, Product Knowledge, Communication, Customer Accounts, Financial Risk Assessment, Financial Risk Analysis, Risk Control, Payment Method, Financial statement, Business Relationships, Accounts Payable

Employment Type: Full Time

Experience: years

Vacancy: 1

Monthly Salary: 9500 - 11500

Please WhatsApp Mrs Keen for further assistance.