Hotel Front Desk & Guest Services Specialist

Guardian Private Care home; Germiston; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A luxury hotel group in Gauteng is seeking a motivated Hotel Receptionist to provide exceptional service to guests. Responsibilities include welcoming guests, managing check-ins and check-outs, and ensuring a tidy reception area. Ideal candidates will have a high school diploma, previous experience in hospitality, and strong communication skills. The position offers a full-time schedule with a competitive salary and opportunities for growth within the hotel industry.

Qualifications

• Previous experience in a similar role is preferred.
• Proficient in Microsoft Office and reservation systems.
• Knowledge of a second language is a plus.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Check-in and check-out guests efficiently and accurately.
• Answer phone calls and respond to emails and messages in a timely manner.
• Handle guest complaints and resolve issues promptly.
• Maintain a clean and tidy reception area.

Skills

Communication skills

Customer service skills

Multitasking

Attention to detail

Problem-solving skills

Fluent in English

Education

High School Diploma or equivalent

Tools

Microsoft Office

Reservation systems

Job description

A luxury hotel group in Gauteng is seeking a motivated Hotel Receptionist to provide exceptional service to guests. Responsibilities include welcoming guests, managing check-ins and check-outs, and ensuring a tidy reception area. Ideal candidates will have a high school diploma, previous experience in hospitality, and strong communication skills. The position offers a full-time schedule with a competitive salary and opportunities for growth within the hotel industry.