Hotel Duty Manager

Mojo Hotel And Market; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A local hospitality establishment in Cape Town is seeking a full-time Hotel Duty Manager to oversee daily operations, assist guests, and manage reception staff. The ideal candidate will have a Bachelor's degree and at least 2 years of experience in the hotel industry. This position requires in-person attendance and offers a dynamic work environment with opportunities for growth.

Qualifications

• 2+ years of experience as a Duty Manager in a hotel.

Responsibilities

• Conduct daily bed checks and report issues.
• Handle guest inquiries and complaints.
• Supervise receptionists and administrative tasks.
• Manage petty cash and daily cash-ups.

Education

Bachelor's degree

Job description

Job Description

• Do daily bed checks to confirm vacant rooms, outstanding payments, and report housekeeping and maintenance issues.
• Complete the daily cash up.
• Assist guests with questions, complaints and requests.
• Supervise that the maintenance issues are solved by ensuring the maintenance list is completed.
• Administrate the petty cash.
• Inspect that the hotel's PMS is working correctly and report any glitches.
• Supervise the performance of the receptionists.
• Assist the GM in administrative tasks (invoices, accounting, reports, etc.).
• Check‑in and check‑out guests.
• Check that all departures have left the property.
• Give quotations and make bookings over the phone, at reception or via email.
• Take card and cash payments.
• Give the hotel banking details for EFTs.
• Organise keys, prepare indemnity forms and any paperwork required.
• Keep reception organised and clean.
• Make beds after the housekeeping team has departed.

Requirements

• Education: Bachelor's (Required)
• Experience: 2 year Hotel Duty Manager (Preferred)

Job Details

• Job Type: Full‑time
• Pay: From R ... per month
• Work Location: In person