Hotel Duty Manager

Hospitality Hire; Cape Town; On-site; ZAR 300 000 - 500 000; Full time

Job summary

A leading hospitality firm in Cape Town is seeking an experienced Hotel Duty Manager to oversee front office and F&B operations. The role requires a minimum of 3-5 years in hotel operations, leadership skills, and proficiency in Opera PMS. You will ensure exceptional guest experiences and operational efficiency while managing and mentoring multiple teams. A valid South African ID is a must. Competitive compensation and benefits are offered.

Benefits

50/50 contribution to Pension

Company contribution to medical aid

Qualifications

• Minimum 3-5 years experience in hotel operations with exposure to Front Office and F&B.
• Strong knowledge of Opera PMS or similar systems.
• Excellent leadership and interpersonal skills.

Responsibilities

• Oversee Front Office and F&B operations during assigned shifts.
• Ensure smooth check-in/out processes and manage guest services.
• Mentor and support front office and F&B teams.

Skills

Leadership

Communication

Problem Solving

Operational Precision

Collaboration

Education

Hospitality qualification or diploma

Tools

Opera PMS

Job description

We are seeking a professional Hotel Duty Manager to oversee front office and food & beverage operations during assigned shifts, ensuring seamless service, operational efficiency, and exceptional guest experiences. The successful candidate will act as the hotels representative on duty, managing both guest-facing and back-of-house operations.

Overview

Lead hotel operations during assigned shifts across Front Office and F&B to deliver luxury-standard service and guest satisfaction.

Responsibilities

• Act as Hotel Manager on Duty, overseeing Front Office and F&B operations during assigned shifts
• Ensure smooth check-in / check-out processes and manage reservations and guest services
• Supervise, mentor, and support front office and F&B teams, maintaining high service standards
• Address and resolve guest complaints or requests promptly and professionally
• Coordinate with housekeeping, kitchen, and other departments to ensure seamless operations
• Monitor service delivery, ensure adherence to SOPs, and support continuous improvement initiatives
• Oversee cashiering, billing, and audit procedures to ensure accuracy and compliance
• Support staff training and development to maintain operational excellence
• Uphold hotel standards of professionalism, grooming, and guest interaction
• Live and promote the hotels values of Teamwork, Respect, Innovation, Accountability, Passion, and Integrity

Requirements / Qualifications

• Minimum 35 years experience in hotel operations, with exposure to both Front Office and F&B operations in a 4 / 5-star property
• Previous supervisory or duty management experience in hotels or luxury resorts
• Strong knowledge of Opera PMS or similar systems and F&B operations
• Hospitality qualification or diploma advantageous
• Excellent leadership, communication, and interpersonal skills
• Ability to remain calm under pressure and resolve guest issues efficiently
• South African citizen with a valid ID
• Flexibility to work shifts, weekends, and public holidays

Key Competencies

• Guest-Centric Leadership – Ensures smooth, luxury-standard service across Front Office and F&B departments
• Operational Precision – Monitors workflows, resolves issues, and maintains service excellence
• Team Management – Supervises, motivates, and develops staff across multiple departments
• Problem Solving & Decision Making – Handles operational challenges and guest concerns effectively
• Collaboration & Communication – Coordinates with housekeeping, kitchen, and management teams for seamless operations

Package on Offer

• Basic salary (TBA)
• 50 / 50 contribution to Pension
• Company contribution to medical aid

Important Application Notes

• Must hold a valid South African ID
• Only candidates with proven Front Office and F&B management experience will be shortlisted
• Ensure your CV is 100% updated
• All applicants will attend a virtual introduction interview
• Recruitment aligns with the companys Employment Equity Plan

Lead operations with confidence, deliver exceptional guest experiences, and uphold the President Hotels reputation as Cape Towns most loved luxury destination.