Hotel Director Of Housekeeping

The President Hotel; Cape Town; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A premier luxury hotel in Cape Town is seeking an experienced Hotel Director of Housekeeping. You will ensure exceptional guest experiences by overseeing housekeeping operations and managing a team of 85. The ideal candidate will have at least 5 years of senior leadership experience in housekeeping within a luxury hotel environment. This is a key role that shapes unforgettable guest experiences and upholds high standards throughout the hotel.

Qualifications

• Minimum 5 years’ senior leadership experience in housekeeping within a luxury hotel.
• Proven track record in budget management and strategic planning.
• Advanced knowledge of housekeeping systems.

Responsibilities

• Develop and execute a housekeeping strategy aligned with the hotel's luxury vision.
• Oversee the presentation and hygiene of all guest rooms and public areas.
• Manage laundry operations and linen cycles for quality and cost control.

Skills

Budget management

Strategic planning

Data analysis

Team leadership

Education

Degree or diploma in hospitality management

Tools

Opera PMS

Excel

Job description

The President Hotel is on an exciting path to be recognised as a true luxury destination.

Our purpose is simple yet powerful : to create and inspire memorable experiences. Our vision : to become Cape Town's most loved hotel. Set in the heart of Bantry Bay, between the buzz of the city and the calm of the Atlantic Ocean, The President Hotel is celebrated as the Mother City's most loved destination hotel.

With stylish rooms, apartments, and suites, breathtaking views, a palm-lined infinity pool, world-class restaurants, and modern conference and event venues, The President offers an iconic workplace where excellence meets opportunity. We are seeking a Hotel Director of Housekeeping with rooms plus experience to join our Rooms Division leadership team.

You’ll take full ownership of the housekeeping operations, leading a team of 85 in ensuring that every guest room, public area, and back‑of‑house space exceeds expectations - delivering an exceptional 5‑star plus experience. If you live and breathe our values – Teamwork, Respect, Innovation, Accountability, Passion, and Integrity – we want you on our journey.

Key Responsibilities

• Develop and execute a housekeeping strategy aligned with the hotel's luxury vision.
• Collaborate with Rooms Division leadership to deliver seamless guest experiences.
• Champion innovation and continuous improvement.
• Oversee the presentation and hygiene of all guest rooms, public areas, and outdoor spaces.
• Conduct inspections, address guest feedback, and drive corrective actions.
• Manage laundry operations and linen cycles for quality and cost control.
• Prepare and manage the housekeeping budget (payroll, laundry, supplies, capital).
• Monitor expenses, track variances, and optimise efficiencies.
• Take full P&L responsibility, managing cost per occupied room (CPOR).
• Maintain and safeguard departmental assets and equipment.
• Set and monitor PAR levels, ensuring efficient stock management.
• Oversee preventative maintenance and asset lifecycle planning.
• Lead, coach, and inspire a team of 85 (managers, supervisors, attendants).
• Drive performance management, training, and succession planning.
• Build a culture of pride, accountability, and service excellence.
• Deliver accurate financial and operational reporting.
• Ensure compliance with labour laws, safety standards, and hotel policies.
• Participate in audits and uphold best‑practice housekeeping standards.

Requirements

• Minimum 5 years’ senior leadership experience in housekeeping within a luxury hotel (+ rooms).
• Proven track record in budget management, strategic planning, and operations.
• Advanced knowledge of Opera PMS and housekeeping systems (Omni, Trac Tech, etc.).
• Strong data analysis and reporting skills (Excel proficiency essential).
• Degree or diploma in hospitality management (preferred).

Key Competencies

• Strategic Leadership & Planning
• Financial Acumen (Budgeting, P&L, CPOR)
• Operational Excellence & Quality Assurance
• Guest‑Centric Service Mindset
• Leadership & Team Development
• Inventory, Linen & Asset Management
• Communication & Collaboration

Applicants must hold a valid South African ID. Only candidates with luxury hotel experience will be shortlisted. Ensure your CV highlights housekeeping leadership achievements. Recruitment is guided by the hotel's Employment Equity Plan.

Join us at The President Hotel and shape unforgettable guest experiences while leading one of Cape Town's most iconic hotels into its luxury future.