Host Success Specialist for 33+ Properties

33E437F1-F859-4A41-A6B0-18C29166Abb8; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading accommodation booking service in Cape Town seeks a Properties Support Consultant to assist property hosts. The role requires excellent communication and relationship-building skills, with a focus on customer satisfaction. Responsibilities include training hosts, resolving issues, and achieving performance targets. Benefits include modern offices at the V&A Waterfront, travel vouchers, and generous leave packages.

Benefits

Modern offices based at the V&A Waterfront

Travel vouchers and exclusive discounts

Employer-funded pharmacy visits

Pension fund contributions

Generous leave package

Additional half-day off every month

Monthly team events

Qualifications

• Experience in customer service is preferred.
• Strong understanding of the accommodation and hospitality industry.
• Detail-oriented with excellent organisational skills.

Responsibilities

• Act as the primary point of contact for property queries.
• Provide training and resources to property owners.
• Monitor host performance and provide feedback.
• Achieve performance targets with high customer satisfaction.

Skills

Excellent communication skills (Afrikaans and English)

Strong analytical and problem-solving abilities

Customer service experience

Relationship building

Tools

CRM systems

Job description

A leading accommodation booking service in Cape Town seeks a Properties Support Consultant to assist property hosts. The role requires excellent communication and relationship-building skills, with a focus on customer satisfaction. Responsibilities include training hosts, resolving issues, and achieving performance targets. Benefits include modern offices at the V&A Waterfront, travel vouchers, and generous leave packages.