Host Car Sales

Esteem Recruitment; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A recruitment agency is seeking a Car Sales Host in Johannesburg to provide excellent customer service, engage with clients, and promote vehicles and additional products. The ideal candidate has strong customer service skills and experience in a customer-driven environment. Responsibilities include greeting clients, managing CRM systems, and upselling products. A valid driver's licence and willingness to work flexible hours are required.

Qualifications

• Strong customer service and communication skills, with proven experience in a customer-service–driven environment.
• Willingness to work overtime and weekends as required by the business.

Responsibilities

• Warmly greet and welcome clients visiting the showroom.
• Conduct needs analyses to understand client requirements.
• Promote and upsell additional products and services.

Skills

Customer service skills

Communication skills

Proficiency in Microsoft Office

Valid driver's licence

Education

Grade 12 (Matric) or equivalent NQF4 qualification

Tools

CRM systems

Job description

SUMMARY

Car Sales Host

NON-NEGOTIABLE REQUIREMENTS

• Grade 12 (Matric) or equivalent NQF4 qualification.
• Strong customer service and communication skills, with proven experience in a customer-service–driven environment.
• Proficiency in Microsoft Office and general computer navigation.
• A valid driver’s licence.
• Willingness to work overtime and weekends as required by the business.

Will also count highly in your favour if you have

• Previous experience in the automotive industry (dealership, car rental, or related environment).
• Familiarity with CRM or customer management systems.
• Sales experience, or experience with up-selling of products or services.

DUTIES WILL INCLUDE

CLIENT ENGAGEMENT

• Warmly greet and welcome clients visiting the showroom.
• Provide a professional first point of contact for all walk-in customers.
• Ensure each client enjoys a smooth, efficient, and memorable buying journey.
• Maintain a welcoming, approachable, and informative presence at all times.
• Answer product-related queries in a clear and professional manner.

CRM MANAGEMENT AND NEEDS ANALYSIS

• Capture client information accurately using the CRM system.
• Conduct needs analyses to understand client requirements and assist in building tailored deals.

VEHICLE DEMONSTRATIONS

• Conduct engaging vehicle demonstrations.

UPSELLING OF ADD-ON PRODUCTS

• Promote and upsell additional products and services to enhance customer purchases.

TEAM COLLABORATION AND ADMINISTRATION

• Coordinate with the Admin Supervisor and Assistant to ensure client satisfaction.
• Keep CRM records updated and accurate after each customer interaction.