Hospitality Professional

Profile Personnel; East London; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A prestigious hospitality establishment in East London is seeking a Hospitality Professional to ensure excellent customer service and guest satisfaction. Responsibilities include managing guest requests, maintaining high standards of cleanliness, and coordinating with team members. The ideal candidate should have a Grade 12 qualification, a valid driver's license, and previous supervisory experience. Join a dynamic team committed to providing exceptional service in the hospitality industry.

Qualifications

• Grade 12 is essential for this position.
• Valid driver's license is essential.
• Previous supervisory experience is required.

Responsibilities

• Deliver outstanding customer service across departments.
• Manage guest requests and resolve complaints efficiently.
• Coordinate with various departments to ensure seamless service.

Skills

Outstanding customer service

Conflict resolution

Cleanliness and safety standards

Team leadership and mentoring

Education

Grade 12

Job description

Hospitality Professional required for a renowned establishment based in East London

Key Responsibilities

• Deliver outstanding customer service across front-of-house, guest relations, or food and beverage departments
• Manage guest requests, resolve complaints efficiently, and ensure memorable experiences
• Uphold high standards of cleanliness, safety, and hospitality protocol
• Coordinate with various departments to ensure seamless service and guest satisfaction
• Assist with bookings, check-ins / check-outs, reservations, or event execution, depending on department placement
• Maintain professional appearance and behavior in line with brand standards
• Support team leadership with daily operations and staff mentoring where required
• Stay informed about facility services, promotions, and local attractions to assist guests

Requirements

• Grade 12 (essential)
• Drivers license (essential)
• Supervisory experience