Hospitality Operations Administrator

Helderbergpersonnel; Stellenbosch; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A prestigious hospitality destination in Stellenbosch is seeking a Hospitality Operations Administrator to provide efficient support across their Restaurant, Boutique, and Guest House divisions. The successful candidate will assist with administration, manage bookings, coordinate events, and ensure seamless guest experiences. The role requires proven administrative experience, strong organisational skills, and proficiency in Microsoft Office and POS systems. This is an exciting opportunity to join a dynamic team in a stunning location.

Qualifications

• Proven administrative experience within a hospitality or luxury environment.
• Ability to multitask and work effectively under pressure.
• Strong attention to detail and confidentiality in handling information.

Responsibilities

• Provide efficient administrative support across various divisions.
• Handle guest communications and coordinate bookings.
• Manage reception duties and ensure proper documentation of office supplies.

Skills

Organisational skills

Communication skills

Attention to detail

Multitasking

Proficiency in MS Office

Proficiency in POS systems

Proficiency in reservation platforms

Tools

Micros

Job description

HOSPITALITY OPERATIONS ADMINISTRATOR
Stellenbosch : A prestigious hospitality destination in the Cape Winelands is seeking to employ an organised, service-driven Hospitality Operations Administrator to join their dynamic team.

Purpose of the Role

To provide efficient administrative and operational support across the Restaurant, Boutique, and Guest House divisions of the Estate.

Key Responsibilities

• General Administration & Communication
  • Maintain an in-depth knowledge of the Estate, its offerings, and wine portfolio.
  • Manage reception duties, including email correspondence, call screening, and guest or client enquiries.
  • Coordinate diaries, meetings, and the driver delivery / collection schedule.
  • Prepare and distribute internal communication, notices, and updates.
  • Oversee office supplies, consumables, and general upkeep.
  • Maintain and update departmental records, SOPs, and information on the shared server.
• Restaurant Administration
  • Handle restaurant reservations and ensure accurate communication of bookings and special requirements.
  • Compile and circulate function sheets for internal coordination.
  • Support hospitality events and assist with updates on digital dining platforms.
  • Load special events and relevant details on Dineplan.
• Financial & Boutique Administration
  • Process POS transactions, reconcile weekly cash-ups, and manage petty cash and deposits.
  • Prepare supplier consignment reports and submit invoices to Accounts.
  • Train boutique staff on POS, product knowledge, and service standards.
  • Conduct stock counts, monitor levels, and process supplier orders.
  • Maintain and update product and pricing information on Micros.
• Guest House Administration
  • Coordinate bookings and guest communications with Events and Perfect Hideaways.
  • Ensure reservation details are accurately captured and managed.
  • Arrange purchasing of amenities and oversee property readiness prior to guest arrivals.
  • Conduct check‑in and check‑out procedures and manage inventories.
  • Report maintenance issues or damages promptly.

Qualifications

• Proven administrative experience within a hospitality or luxury environment.
• Excellent organisational and communication skills.
• Strong attention to detail and confidentiality in handling information.
• Ability to multitask and work effectively under pressure.
• Proficiency in MS Office, POS systems (Micros), and reservation platforms.