Hospitality Manager

Ken Forrester Wines; Stellenbosch; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A renowned winery in Stellenbosch seeks a passionate Hospitality Manager. You will manage hospitality offerings, oversee tasting events, and enhance customer experiences. The ideal candidate has 2-4 years of management experience, strong knowledge of wines, and excellent leadership skills. Join us to create unforgettable experiences for our guests.

Qualifications

• 2-4 years management experience in a tasting room or similar environment.
• Previous experience in the wine industry will be beneficial.
• Excellent customer service and problem-solving abilities.

Responsibilities

• General management of all hospitality offerings.
• Effective administration of tasting events.
• Stock management and invoicing.

Skills

Management experience in a tasting room

Knowledge of wines

Sales skills

Communication skills

Customer service

Leadership skills

Tools

Lightspeed POS system

Job description

Are you passionate about wine, exceptional service, and creating unforgettable experiences?

We're looking for a dynamic and customer and admin-focused Hospitality Manager to join our team Ken Forrester Wines. Ken Forrester Winesis more than just a vineyard – it's a destination.

We pride ourselves on our award-winning wines, breathtaking views, and the warm, welcoming atmosphere we offer our guests.

Whether they're enjoying a wine-tasting tour, a special event, or simply a relaxing afternoon, we strive to provide a world-class hospitality experience at every turn.

Key Responsibilities

• General management of all hospitality offerings at Ken Forrester Wines and wine lounge
• Effective administration of all tasting events and tasting room related administration
• Stock management, invoicing and ensuring accuracy in capturing sales
• Preparation and arrangement of logistics for sales through tasting area
• Implementation and monitoring of standard policies and procedures
• Input in annual budget, constant monitoring thereof
• Increase footfall in tasting room by presenting initiatives to increase sales, and building relationships with travel agencies
• Management & Development of Human Capital in tasting room

Experience and qualifications needed

• 2-4 years management experience in a tasting room or similar environment
• Previous experience in the wine industry will be beneficial
• Excellent knowledge of wines and sales skills
• Excellent communication and interpersonal skills
• Lightspeed POS system knowledge will be beneficial
• Excellent customer service and the ability to put the customer first and to do problem solving
• Creating a memorable experience for all customers
• Excellent leadership and management skills

If interested, please email your CV to. If you do not hear from us within 20 days, please consider your application as unsuccessful.

• POPIA disclosure : All personal information gathered in the recruitment process, will be used for recruitment purposes only.