Hospitality Events Host

Ideal Candidates; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading hospitality company in Johannesburg is seeking a VIP Services Ambassador fluent in Mandarin. The role involves managing VIP customer loyalty, hosting functions, and providing excellent customer service. Candidates should have a minimum of 3 years in hospitality and at least 2 years of supervisory experience. Strong computer skills in MS Office are essential. This position offers a dynamic working environment focused on high-quality service.

Qualifications

• Fluency in Mandarin required for customer interactions.
• 2 years supervisory or 1 year management experience needed.
• Minimum 3 years experience in hospitality.

Responsibilities

• Manage and grow high-end customer loyalty.
• Maintain records of VIP guest activities.
• Co-ordinate VIP functions and events.

Skills

Fluency in Mandarin

Customer service skills

Numeracy skills

Presentation skills

Education

Matric (NQF 4)

Tools

MS Office

Job description

VIP Services Ambassador- Your fluency in mandarin essential!

Responsibilities

• Manage and grow high-end customer loyalty with appropriate recognition for their needs and value
• Maintain records and measure trends of VIP guest activities
• Co-ordinate and host VIP functions and hospitality events
• Provide efficient and friendly customer service to Privé guests (face-to-face and telephonically), supplying prompt and complete information about all services and benefits on the property
• Work as part of a team or individually to deliver high quality standards consistently and accurately

Qualifications

• Matric (NQF 4)
• Numeracy skills (NQF 4)
• Verbal and written English skills (NQF 4)
• Sound computer skills in MS Office
• Presentation skills
• Minimum 2 years supervisory experience or 1 year management experience
• Minimum three years experience in a related hospitality field
• Candidate must be fluent in Mandarin speaking