Hospital Information Systems Specialist

Joint Medical Holdings; Durban; On-site; ZAR 350,000 - 500,000; Full time

Job summary

Joint Medical Holdings in Durban is seeking an Systems Support Analyst to ensure accurate preparation, maintenance and distribution of operational, financial and clinical reports, while resolving system queries that impact patient administration and billing.

You will support the Hospital Information System, assist with tariff implementation, and provide data for management packs and regular reports to aid informed decision-making across subsidiaries.

Qualifications

• Matric and a tertiary qualification in Information Technology.
• Intermediate Excel skills required.
• 2–5 years of relevant experience.

Responsibilities

• Maintain a high standard of service delivery to internal and external customers.
• Ensure smooth operation of the Hospital Information System affecting patient administration and billing.
• Provide support to the Group Billing Analyst in maintaining Group tariffs and their implementation across databases.
• Ensure the Hospital Information System definitions are maintained and up to date.
• Monitor and review daily automated system reports, investigating and resolving discrepancies.
• Investigate and resolve patient account and billing queries in a timely manner.
• Provide first-line support for the Hospital Information System and escalate issues to the Systems Services Provider as needed.
• Prepare the monthly management pack and present it to the Management Committee.
• Prepare, analyse, and distribute weekly and monthly statistical and operational reports.
• Assist the Group Billing Analyst by providing supporting data and information required by the Tariff Team.
• Support the Group Billing Analyst with the implementation of annual tariff files in the Hospital Information System across all hospital databases.

Skills

Excel

Education

Matric and a tertiary qualification in Information Technology

Job description

Joint Medical Holdings in Durban is seeking an Systems Support Analyst to ensure accurate preparation, maintenance and distribution of operational, financial and clinical reports, while resolving system queries that impact patient administration and billing.

You will support the Hospital Information System, assist with tariff implementation, and provide data for management packs and regular reports to aid informed decision-making across subsidiaries.