Hilti Store Account Manager (Cape Town)

Hilti (Canada) Corporation; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading construction solutions provider in Cape Town is seeking a dynamic Store Account Manager to boost sales and enhance customer engagement. In this hands-on role, you'll develop sales strategies, demonstrate products, and manage customer relationships across diverse clients. Ideal candidates should possess a relevant degree, strong sales experience, and excellent communication skills. Join a recognized top employer and advance your career in a rewarding environment.

Benefits

Opportunities for career advancement

Dynamic and diverse working environment

Recognition as a top employer

Qualifications

• Min 2 years client-facing sales experience and/or customer experience.
• Superior verbal and written English communication skills.
• Strong stakeholder engagement skills.
• Strong proficiency in Microsoft Word, PowerPoint, and Excel.
• Analytical mindset with a team-oriented attitude.
• Proven track record as a top performer.

Responsibilities

• Develop sales by analyzing and implementing sales opportunities.
• Demonstrate products and cross-sell software and services.
• Manage day-to-day processes like entering orders and managing inventories.
• Build and maintain customer relationships within the territory.

Skills

Client-facing sales experience

Customer experience

Verbal communication skills

Written communication skills

Stakeholder engagement skills

Proficiency in Microsoft Word

Proficiency in PowerPoint

Proficiency in Excel

Analytical mindset

Result-oriented approach

Education

Bachelor’s degree / Diploma in Sales, Marketing, Business, or related

Job description

Role Overview:

We’re seeking a dynamic Hilti Store Account Manager to join our Cape Town sales team and contribute to the success of our National Hilti Retail Team. If you’re passionate about sales and customer engagement, this role offers the opportunity to build extensive product knowledge across the full Hilti catalogue and deliver an exceptional retail and customer experience. This role is designed to prepare you for possible future responsibilities in external account management, where you will be based onsite and engage directly with customers. You will actively and effectively demonstrate, service, train, and (where appropriate) test Hilti products. Success in this role requires a deep understanding of the market and key stakeholders. You will be expected to gather and report insights on competitors, pricing trends, product launches, seminars, new outlets, quality concerns, and delivery performance through monthly reports.

Role Responsibilities:

You will take the ownership in the assigned territory – at our Cape Town Hilti Store (retail) to develop sales by utilizing all elements of our sales process to effectively analyze, implement and control the opportunities within the territory to achieve the assigned targets for defined territory or market segment. As a Hilti Store Account Manager, you’ll look after our retail store, serving local clients ranging from sole traders to large construction projects. It’s a busy, hands‑on role, where you’ll demonstrate our products, cross‑sell our software and services, and advise customers on the most innovative and cost‑efficient solutions for their needs. Between serving customers, you’ll carry out day‑to‑day processes like entering orders, receiving goods, accepting repairs, managing inventories, and developing a customer base through proactive contact and sales. You will also build fruitful working relationships with all levels – partners, contractors, system integrators & end users, and actively manage and develop the growth of key products within the sales territory by targeting the appropriate customer groups and ensure successful introduction of new products. You will ensure the appropriate level of coverage is given to both buying and potential customers within the customer platform, to develop profitable growth.

What You Need Is:

To be successful in this role, you will need:

• Bachelor’s degree / Diploma (Sales, Marketing, Business, or industry related) – Is advantageous.
• Min 2 years client‑facing sales experience and/or customer experience.
• Superior verbal and written English communication skills.
• Strong stakeholder engagement skills.
• Strong proficiency in Microsoft Word, PowerPoint, and Excel.
• A high level of English communication skills.
• An analytical, result‑oriented, and pro‑active mindset with a team oriented, self-driven attitude.
• A proven track‑record as a top‑performer who consistently meets and exceeds goals.
• A willingness to work in a sales‑driven environment.

Why You Should Apply:

Year upon year we are recognized as one of the tops ‘Great Place to Work’ employers, both globally and locally. And when you meet us, you'll understand why. We have a diverse team of people with a variety of nationalities, backgrounds, and experiences. Success at Hilti is down to teamwork and ability, no matter where you’re from.

What We Offer:

Show us what you’re made of, and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.