Helpdesk Team Lead

Communicate Ct; Cape Town; On-site; ZAR 350 000 - 450 000; Full time

Job summary

A dynamic tech services firm in Cape Town is seeking a Technical Helpdesk Leader to support their operations and lead the technical helpdesk team. The role involves monitoring support queues, assigning cases, and ensuring smooth operations. The ideal candidate holds a relevant degree and has extensive experience in technical support management. This position offers the chance to motivate a team and drive process improvements in a dynamic environment.

Qualifications

• Minimum 3 years IT or business related degree/diploma or equivalent.
• Minimum 2-3 years leading a technical helpdesk.
• Experience with support tools and ticketing systems.

Responsibilities

• Support operations and keep the team running smoothly.
• Monitor the support queue and assign cases.
• Identify trends and coordinate team efforts.

Skills

Technical support

Leadership

Process design

Education

3 year IT or business related degree / diploma

Tools

Support tools and ticketing systems

Job description

Responsibilities

Our client needs someone to support their operations like a boss (well a leader). Someone who doesn't just put out fires but builds the fire extinguisher factory. You'll be the go-to person for keeping the wheels turning and making sure their team runs like a finely-tuned machine.

Keep an eagle eye on the support queue.

Assign cases like a traffic cop with a mission. Respond route repeat.

Find trends, spot problems and say 'Aha' a lot.

Think fast, stay calm and coordinate all the right people like a triage maestro.

You will be the glue that keeps everyone connected without getting stuck.

TechOps Product Services they all know you by name.

Approve leave, juggle shifts and make sure there's always coverage (even when everyone's at a braai).

Qualifications

• Minimum 3 year IT or business related degree / diploma (or equivalent wizardry)
• Minimum 2-3 years leading a technical helpdesk (youve done the hard yards)
• Experience with support tools and ticketing systems (you know your way around a queue)
• A knack for process design documentation and continuous improvement
• Strong technical comprehension and an appetite for product talk
• Leadership that lifts others supportive motivational and focused

Contact

Contact Penny Janse Van Rensburg on emailprotected or quoting the Ref : CTI005833

Employment Details

Employment Type : Full-Time

Vacancy : 1