Helpdesk Operator

Empact Group; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading service provider in Cape Town is seeking a Help Desk Operator to ensure smooth daily operations and provide professional front-desk service. Responsibilities include managing guest interactions and maintaining accurate records. The ideal candidate should have 1–2 years of experience in customer service or administrative support, strong communication skills, and a positive attitude.

Qualifications

• 1–2 years of relevant experience in reception, customer service, or administrative support.
• Strong computer literacy and proficiency in basic administrative systems.
• Excellent communication and interpersonal skills.
• Attention to detail and strong organizational skills.
• A positive attitude and professional demeanour.
• Previous experience in a similar role or remote-site environment.
• Self-motivated and adaptable to changing environments.
• Knowledge of hospitality operations or help desk systems.

Responsibilities

• Operate the Reception Desk and act as the first point of contact for all residents and visitors.
• Manage guest check-in and check-out processes professionally and efficiently.
• Handle guest inquiries, requests, and complaints promptly, ensuring customer satisfaction.
• Accurately log and track all requests through the Help Desk application.
• Perform daily cash-ups, ensuring all transactions are correctly recorded.
• Report any supplier delivery or quality issues through the internal system.
• Maintain compliance with company policies and procedures.
• Support colleagues and the Camp Supervisor with administrative and operational duties as required.

Skills

Customer Service Orientation

Communication Skills

Integrity and Accountability

Team Collaboration

Results-Driven Mindset

Job description

Purpose of the Role

We are seeking a Help Desk Operator to join our team. This position plays a vital role in ensuring smooth daily operations by providing professional front-desk service, managing guest interactions, and maintaining accurate records through our Help Desk system. You’ll be the first point of contact for residents, guests, and visitors — creating a welcoming environment while assisting with inquiries, check-ins, and check-outs in alignment with the UjuESS service standards.

Education And Experience Requirements

• 1–2 years of relevant experience in reception, customer service, or administrative support.
• Strong computer literacy and proficiency in basic administrative systems.
• Excellent communication and interpersonal skills.
• Attention to detail and strong organizational skills.
• A positive attitude and professional demeanour
• Previous experience in a similar role or remote-site environment.
• Self-motivated and adaptable to changing environments.
• Knowledge of hospitality operations or help desk systems.

Key Areas Of Responsibility

• Operate the Reception Desk and act as the first point of contact for all residents and visitors.
• Manage guest check-in and check-out processes professionally and efficiently.
• Handle guest inquiries, requests, and complaints promptly, ensuring customer satisfaction.
• Accurately log and track all requests through the Help Desk application.
• Perform daily cash-ups, ensuring all transactions are correctly recorded.
• Report any supplier delivery or quality issues through the internal system.
• Maintain compliance with company policies and procedures.
• Support colleagues and the Camp Supervisor with administrative and operational duties as required.

Key Competencies

• Customer Service Orientation
• Communication Skills
• Integrity and Accountability
• Team Collaboration
• Results-Driven Mindset

Why Join us?

At UjuESS, we pride ourselves on operational excellence, teamwork, and service delivery that exceeds expectations. Join a team that values professionalism, growth, and a strong commitment to living our company values every day