Helpdesk Consultant - Customer Service

Wenz; Bellville; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in network marketing is seeking a mentor to enhance Member experiences by providing coaching and support. The role involves guiding Members through their business journey, helping them overcome challenges, and achieving their goals. Ideal candidates will have a background in coaching and experience in network marketing, with strong communication skills and a commitment to continuous growth.

Qualifications

• 2-3 years experience in Network Marketing or related fields.
• Coaching/Mentoring background required.
• Experience in customer service and business development is advantageous.

Responsibilities

• Communicate effectively across teams to achieve goals.
• Conduct one-on-one coaching sessions.
• Support Members in their business development and goal achievement.

Skills

Coaching

Mentoring

Customer Service

Business Development

Sales

Education

National Senior Certificate or equivalent

Bachelor's degree in Business Management

Tools

Intermediate computer literacy

Job description

Qualifications

National Senior Certificate or equivalent / Bachelor's degree in Business Management or related field will be advantageous.

Experience

2-3 years experience in Network Marketing / Entrepreneurial experience, coaching and mentoring entrepreneurs to reach business goals, customer service, business development, sales, or related fields.

Knowledge

Coaching / Mentoring Background

Network Marketing

Intermediate computer literacy

Purpose

The role is to enhance Member experience by acting as mentors and coaches, supporting Members through their business journey, understanding their challenges, incentives, and goals.

Roles and Responsibilities

• Communicate effectively across teams and business units to achieve goals.
• Ensure quality and detail in all tasks.
• Uphold company values and culture in all interactions.
• Provide feedback and solutions to Members, representing the company professionally.
• Seek learning opportunities, adapt to change, and pursue continuous growth.
• Motivate Members facing obstacles or aiming higher using motivational strategies.
• Conduct one-on-one coaching sessions to guide and develop Members' skills.
• Build relationships with Members, understand their needs, and propose solutions.
• Act as a communication link between Members and internal teams, resolving issues promptly.
• Respond professionally to inquiries, providing accurate information about products and processes.
• Support Members in their business development, onboarding, and goal achievement.
• Educate Members on earning rewards, PVs, and bonuses, and assist in meeting their targets.
• Support Members in increasing sales and progressing to leadership levels.
• Maintain comprehensive knowledge of the online system, business, and products.
• Keep detailed records of Member interactions.
• Promote new products and respond to queries professionally.

Ad-Hoc Duties

• Investigate PV appeals and maintain accurate records.
• Aim for 98% accuracy in record-keeping.
• Work towards positive impact on Members' lives.
• Develop strategies to overcome challenges and foster support within the team.
• Provide personalized support to maximize Members' potential.
• Contribute to overall growth and impact.
• Commit to ongoing training and development, staying updated on industry trends.