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Help Desk Technician Ft (On-Site, Non-Contract)
Table Mountain Casino Resort
Cape Town
On-site
ZAR 50 000 - 200 000
Full time
Job summary
A well-known entertainment venue in Cape Town is seeking a skilled Customer Service Advisor. The role involves responding to customer inquiries via email, handling complaints, and providing detailed product information. Candidates should have at least 2 years of experience in a call centre environment and strong communication skills. This position is a great opportunity to join a dynamic team in a thriving location.
Qualifications
- At least 2 years of experience in a call centre or online retail.
- Strong written and verbal communication skills.
Responsibilities
- Respond to customer questions via email.
- Assist customers in placing, modifying, or canceling orders.
- Handle customer complaints effectively.
- Provide product information and help customers track orders.
- Guide customers through return and refund processes.
Skills
Education
Customer Service Advisor
Cape Town, Western Cape Call Centre Staffing
Posted 15 days ago
Respond to customer questions regarding products, services, order status, and account information via email.
- Assist customers in placing, modifying, or cancelling orders and ensure accurate entry of order details.
- Handle customer complaints about issues like damaged items, incorrect orders, or delivery delays, aiming to provide a satisfactory resolution.
- Offer detailed information about products, including specifications, availability, and pricing, to help customers make informed decisions.
- Assist customers in tracking their orders, updating them on estimated delivery times, and resolving any issues with delivery.
- Guide customers through the return and refund process, ensuring company policies are followed and that customers receive timely updates.
- Record customer feedback and complaints to share with the relevant departments, helping the company improve its products and services.
- Ensure compliance with company policies, procedures, and quality standards during all customer interactions.
- Work closely with teams like logistics, inventory, and marketing to resolve customer issues and ensure seamless service delivery.
Requirements:
- At least 2 years of experience working on an online retail campaign in a call centre.
- Grade 12
Diep River, Western Cape Reader's Warehouse
Posted today
CUSTOMER SERVICE AGENT
Topline Book Distributors (Pty) Ltd and Readers Warehouse is currently seeking to employ a Customer Service Agent.
- Responding to all assigned incoming emails from various platforms
- Immediate response to all Social Media tickets
- Process all assigned paid for orders within 24 hours
- IBT requests to be placed on google docs and followed up to ensure stock has been sent
- Inform customer of no-stock and confirm vouchers or refund to complete the ticket
- Place orders for publisher stock
- Ensure that each order is completed within the specified time
- Ensure that customers are kept informed of their order status
- Follow up with warehouse staff if order has not been shipped out on time
- Creating waybills for completed orders
- Assist customers with backorders and special orders
- Follow process and keep customers informed when there is a quote request
- Assist schools with quotes
- Follow up on pending payments
- Ensure customer satisfaction surveys are maintained at 85% - 95% across all communication channels (emails, calls, chats)
- Customer Focused (strive for customer satisfaction, rapport building and timeous resolutions)
- Computer literate
- Previous experience in a similar role
- Book knowledge is a BIG advantage
- Being a team player
- Job Type: Contract
Posted today
full-time
Salary: R16,500 + Benefits Cape Town, Western Cape location Work with a quality wholesale bakery ingredients supplier Be part of the exciting FMCG industry
- About the role: Our client in the FMCG industry is a supplier of quality wholesale bakery ingredients, bakery products, food ingredients, and bakery supplies to bakeries, food manufacturers, and top retail brands.
- They’re looking for an experienced Customer Service Representative to provide exceptional support to their clients.
- Essential Requirements: 2 years of experience in FMCG Customer Service (Food Industry Required); Minimum 2 years experience in the Food Industry (FMCG); Excellent PC skills; Systems knowledge (Pastel); Good command of the English Language; Excellent verbal and written communication skills; Professional telephonic etiquette; Ability to work in a fast-paced, high-pressure environment; Initiative and strong follow-through skills; Team player mentality; Hardworking, organized, and excellent work ethic.
Posted 424 days ago
Permanent
We have an exciting career opportunity for a Greek speaking Customer Service Representative to join a prestigious airline brand in Cape Town, South Africa. This vital position requires an action-orientated, flexible problem-solver who will assist in resolving any customer facing problems. This is an amazing job opportunity for a Greek speaker looking to broaden their horizons, work for an exciting company and fall in love with South Africa. Join this multi-cultural work environment with colleagues from all over the world today!
Your key job responsibilities as the Greek speaking Customer Service Representative in Cape Town, South Africa:
- Assist passengers with pre & post flight departure travel-related queries in customer relations department in Greek & English languages
- Work on renowned airline reservations systems & handle outbound voice calls, written correspondence & other multimedia channels daily
- Fully paid product and systems training provided
- Daily interactions with international passengers with queries and compliments
- Required to meet specific key performance indicators and meet expected client service levels
Posted 432 days ago
Permanent
One of the leading customer experience providers operating globally, is currently looking to expand their dynamic team with a German Customer Service Agent, to join their offices in Cape Town, South Africa.
As the German Customer Service Agent, you will be responsible for managing all customer queries and requests regarding the booking and planning of their travel arrangements in line with quality standards, in order to ensure a positive customer experience that leads to customer satisfaction.
Requirements
- 1–2 years of customer service experience, preferably in a high-contact environment
- Fluency in German, both written and spoken, as a first language
- Moderate typing skills/accuracy in German (average 30 WPM with 90% accuracy)
If you are fluent in German and meet the above requirements then this German Customer Service Agent job in Cape Town, South Africa is for you!
Posted 424 days ago
Permanent
We have an exciting career opportunity for a Greek speaking Customer Service Representative to join a prestigious airline brand in Cape Town, South Africa. This vital position requires an action-orientated, flexible problem-solver who will assist in resolving any customer facing problems. This is an amazing job opportunity for a Greek speaker looking to broaden their horizons, work for an exciting company and fall in love with South Africa. Join this multi-cultural work environment with colleagues from all over the world today!
Your key job responsibilities as the Greek speaking Customer Service Representative in Cape Town, South Africa:
- Assist passengers with pre & post flight departure travel-related queries in customer relations department in Greek & English languages
- Work on renowned airline reservations systems & handle outbound voice calls, written correspondence & other multimedia channels daily
- Fully paid product and systems training provided
- Daily interactions with international passengers with queries and compliments
- Required to meet specific key performance indicators and meet expected client service levels
Posted 432 days ago
Permanent
One of the leading customer experience providers operating globally, is currently looking to expand their dynamic team with a German Customer Service Agent, to join their offices in Cape Town, South Africa.
As the German Customer Service Agent, you will be responsible for managing all customer queries and requests regarding the booking and planning of their travel arrangements in line with quality standards, in order to ensure a positive customer experience that leads to customer satisfaction.
Requirements for this German Customer Service job in Cape Town, South Africa:
- Matric or International Equivalent of a Matric (Essential)
- Fluent written and verbal language skills in German and English (Bilingual Essential)
- Strong comprehension skills
- Excellent Conversational Writing Skills
- Advanced computer literacy – ability to speedily navigate various screens and systems effectively (Essential)
- Minimum 9 months customer service experience servicing individuals in German
- Experience working with international clients / customers (Highly Advantageous)
Would you like to work for this awesome company in Cape Town, South Africa? Then apply for this German Customer Service job now by sending a detailed CV. If you do not receive any feedback within 7 days please consider your application unsuccessful.
Posted 424 days ago
Permanent
Do you like online advertising and new technologies? If you are motivated, creative and open-minded, we might have the perfect job for you! An innovative and international company has an amazing job opportunity for a Dutch speaking Digital Customer Service Agent to join their team in Cape Town, South Africa.
Your key job responsibilities as the Dutch speaking Digital Customer Service Agent will include:
- Provide optimal advice regarding different queries of the business clients
- Understand the business goals of your clients in order to match the required online advertisement solutions
- Administrative support with invoices etc
- Up- and cross selling with existing clients
- Provide strategic campaign support and advertiser training to educate your clients
- Achieve strong customer satisfaction with a focus on quality and results
Requirements for this Dutch speaking Digital Customer Service Agent job:
- Fluent in Dutch and able to Communicate in English
- Completed secondary school or already have a Bachelor degree
- Must have some experience in customer service or sales
- Familiar with social media
- Strategic thinker
- Strive for excellence and professionalism
- Excellent communication and listening skills
- Team player and willing to work with many nationalities
If you meet the above requirements for this Dutch speaking Digital Customer Service Agent job, we would like to hear from you!
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