Help Desk Manager

One Digital Media; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading digital solutions provider in Cape Town is seeking a Help Desk Manager to lead a high-performing team. You will ensure efficient operations, mentor team members, and drive improvements. The role requires proven experience in technical support management, leadership skills, and a proactive mindset. If you thrive in a dynamic environment and are passionate about systems improvement, we invite you to apply.

Qualifications

• Proven experience managing a technical support or help desk team.
• Strong leadership and communication skills required.
• A proactive mindset and a passion for improving systems.

Responsibilities

• Lead and mentor the Help Desk team.
• Ensure support operations run efficiently.
• Drive process improvements with scalable solutions.
• Track key metrics and ensure standards.
• Collaborate to solve challenges and improve systems.

Skills

Technical support management

Leadership

Communication skills

Proactive problem solving

Systems improvement

Job description

Company Description

One Digital Media is South Africa's largest provider of digital signage solutions, delivering innovative in-store digital retail experiences. With a presence in over three thousand retail and restaurant locations nationwide, we empower brand marketers and retailers to engage consumers dynamically. Our solutions cater to creating compelling shopping environments while offering unique advertising opportunities in leading supermarkets, forecourts, and retailers.

We’re looking for a Help Desk Manager to join our team in Cape Town.

If you’re someone who thrives on solving problems, leading people, and keeping operations running smoothly, this could be the role for you.

At One Digital Media, our Help Desk is at the centre of everything we do. They’re the team that keeps our clients connected, our systems online, and our digital networks performing at their best.

We’re looking for a hands-on leader, someone who can guide and motivate a team, streamline processes, and make sure we’re delivering the kind of service our clients can rely on every day.

What you’ll do:

• Lead and mentor the Help Desk team to perform at their best
• Keep our support operations running efficiently and on schedule
• Drive process improvements and introduce smart, scalable solutions
• Track key metrics and hold the team accountable to service standards
• Collaborate across departments to solve challenges and improve systems

What we’re looking for:

• Proven experience managing a technical support or help desk team
• Strong leadership and communication skills
• A proactive mindset - you don’t wait for problems to come to you
• A passion for improving systems and helping people succeed

This is an office-based role in Cape Town, working closely with our technical and operations teams.

If you’re ready to lead a high-performing team and help us keep our networks running seamlessly, we’d love to hear from you.

Apply here: https://zfrmz.com/OupXCJDLW7xj9bRpas0N