Help Desk Engineer - Intermediate | MCSE Certified

Rainmaker Acquisiton Cc; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading technology firm in Gauteng is seeking an experienced IT Support Specialist to serve as the first point of contact for customers. You will provide technical assistance, troubleshoot user issues, and support third-party applications. The ideal candidate will have at least 5 years of help desk experience and hold an MCSE certification. This role offers an opportunity to work in a dynamic environment, contributing to customer satisfaction and problem resolution.

Qualifications

• Minimum of 5 years help desk experience.
• Ability to troubleshoot and determine the best solutions for users.
• Knowledge of computer hardware and various devices.

Responsibilities

• Serve as the 1st point of contact for customers seeking technical assistance.
• Build, configure, and repair computer hardware and other devices.
• Learn and support third-party applications.

Skills

Technical knowledge of computers

Problem solving

Professional communication

Team player

Coaching ability

Knowledge of computer networks

Familiarity with Microsoft Office Applications

Experience in help desk support

Education

A+ Microsoft Certified Solutions Expert (MCSE)

B.Tech, B or B.Sc. in Computer Science or Information Systems or B.Eng.

Job description

A leading technology firm in Gauteng is seeking an experienced IT Support Specialist to serve as the first point of contact for customers. You will provide technical assistance, troubleshoot user issues, and support third-party applications. The ideal candidate will have at least 5 years of help desk experience and hold an MCSE certification. This role offers an opportunity to work in a dynamic environment, contributing to customer satisfaction and problem resolution.