Heating Air Conditioning Service Technician

Four Point 0; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A service solutions company in Durban is seeking a Service Sales Technician responsible for customer support, overseeing installations and repairs. Candidates should have a Matric and refrigeration qualification, with at least 3 years of relevant experience. This role offers opportunities to grow sales and the customer base within the Services Business Unit.

Qualifications

• Minimum 3 years’ experience in the relevant field.
• Working knowledge of refrigeration products is required.
• Possess a valid driver’s license and ability to travel.

Responsibilities

• Complete required service reports and communicate with relevant persons.
• Communicate/coordinate field service activities with customers.
• Identify sales opportunities within customers' plants.

Skills

Customer support

Installation service and repair

Technical support

Sales growth

Education

Matric

Refrigeration qualification

Tools

Electrical meters

Job description

The Service Sales Technician is responsible for customer support, overseeing installations and repairs, and growing sales within the Services Business Unit.

Responsibilities:

• Complete required service reports and communicate with relevant persons.
• Communicate/coordinate field service activities with customer and/or local associated sales personnel.
• Installation, service and repair of refrigeration air conditioning, and all associated tasks thereof.
• Provide telephonic technical support to customers.
• Promote Service Contracts through customer interactions and communication.
• Understand customer requirements and provide most cost-effective solution.
• Follow-up on Sales leads.
• Grow the customer base for Services.
• Identify sales opportunities within customers plants.
• Grow sales and revenue for Services Department (SLA’s, once-off services, parts and accessories.
• Process in-house evaluations and repairs of units returned by customers.
• Other duties as may be requested from time to time.

Qualification and Experience:

• Matric.
• Refrigeration qualification.
• Minimum 3 years’ experience in relevant field.
• Working knowledge of refrigeration products is required.
• Experience using electrical meters and troubleshooting.
• Previous field service experience preferred.
• Possess a valid driver’s license and unrestricted ability to travel by air or ground to customer locations.