Healthcare Service Consultant

Hire Power; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading health services provider in Johannesburg is seeking a professional Service Consultant to engage clients in a fast-paced environment. The role involves resolving queries and ensuring customer satisfaction. Candidates must have a National Senior Certificate and preferably 1-2 years' experience in customer service. This is a temporary position with a contract ending on 28 February 2026.

Qualifications

• 1-2 years of experience in a call or contact centre service environment is essential.
• Exposure to the medical scheme industry is preferred.
• Driver's license is advantageous.

Responsibilities

• Engage with clients through various servicing channels to resolve queries.
• Take ownership of complaints and ensure effective resolutions.
• Maintain high levels of customer service excellence.

Skills

Language proficiency in English

Customer service skills

Computer literacy (MS 365)

Education

National Senior Certificate

Business-related qualification

Job description

SUMMARY :

We’re looking for a professional, well-groomed and spoken individual to join the Westonaria team as a temporary Service Consultant . Based 100% on-site , you will be required to step into a fast-paced role within an industry-leading health business. This is a great opportunity to make a meaningful impact on clients’ lives.

This contract will start immediately and end on 28 February 2026.

POSITION INFO :

MINIMUM REQUIREMENTS :

• National Senior Certificate is essential ( with English and Mathematics / Maths Literacy results all above 50%)
• A relevant business-related qualification is highly advantageous
• 1-2 years of experience in a call or contact centre service environment is essential
• Exposure to the medical scheme industry of preferred
• Language proficiency in English and either Sotha, Setswana or Xhosa is essential
• A Driver's license is advantageous
• Computer literacy (MS 365 - Word, Excel and Outlook) proficiency is essential

RESPONSIBILITIES :

• Engage with clients and / or intermediaries through various servicing channels (inbound calls, emails, walk-in interactions, etc.) in a professional manner to resolve all client queries within the Service Level Agreement and quality standards.
• Take ownership of complaints and ensure they are resolved effectively and promptly.
• Provide clients with the relevant information and documentation as required in line with policy guidelines.
• Maintain high levels of customer service excellence whilst meeting timescales.

Note :

To be successful, you will be required to pass online assessments and undergo background verification checks.

If we have not contacted you directly within two weeks of submitting your CV, it is reasonable to assume that your application is unsuccessful.

Cut-off date for CV submission is : 21 November 2025.