Healthcare Scheduling Coordinator (Night Shift & Weekends) - Remote

ISTA Personnel Solutions; Pretoria; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic BPO company in Pretoria is seeking a Healthcare Scheduling Coordinator to manage patient and nursing scheduling support after hours. The ideal candidate will have 1-2 years of scheduling experience in healthcare, exceptional communication skills, and the ability to work independently in a fast-paced environment. This role requires a strong attention to detail and proficiency in Microsoft Office. Internet and power backup solutions are mandatory.

Qualifications

• 1 - 2 years' experience in scheduling and coordination, preferably in healthcare.
• Must be able to prioritize and multitask in a fast-paced environment.

Responsibilities

• Schedule and manage appointments for patients.
• Serve as the primary point of contact for patients and healthcare providers.
• Maintain accurate records of patient appointments.
• Collaborate with home care teams for patient needs.
• Address scheduling conflicts and solve problems.
• Input and update patient information in the scheduling system.
• Ensure compliance with healthcare regulations.

Skills

Exceptional communication skills

Problem solver

Strong attention to detail

Organized

Ability to multitask

Tools

Microsoft Office

Job description

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency — we operate as a dedicated extension of our U.S.-based clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are seeking a Healthcare Scheduling Coordinator (After-Hours) to manage patient and nursing scheduling support, resolve issues, and provide direct client-facing communication. This role requires someone confident, personable, and able to handle an after-hours schedule while working independently.

Working Hours (SAST | 30 hours per week)

• Sunday : 11 : 00 PM – 5 : 00 AM
• Monday : 11 : 00 PM – 5 : 00 AM
• Friday : 12 : 00 PM – 3 : 00 PM and 11 : 00 PM – 5 : 00 AM (split shift)
• Saturday : 2 : 00 PM – 11 : 00 PM

(Tuesdays, Wednesdays, and Thursdays are off days)

PLEASE NOTE

• Internet Requirements : A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup : A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.

Job Functions

• Appointment Coordination : Schedule and manage appointments for patients, ensuring that all necessary resources and personnel are available.
• Communication : Serve as the primary point of contact for patients, families, and healthcare providers, providing updates and addressing any scheduling concerns.
• Patient Management : Maintain accurate and up-to-date records of patient appointments, medical needs, and preferences.
• Home Care Coordination : Collaborate with home care teams to ensure that patient needs are met and that all appointments are scheduled on time.
• Problem Solving : Address scheduling conflicts or issues as they arise, finding solutions that work for both the patient and healthcare provider.
• Data Entry : Input and update patient information in the scheduling system with precision and attention to detail.
• Compliance : Ensure that all scheduling practices comply with relevant healthcare regulations and privacy laws.

Requirements

• 1 - 2 years' experience in scheduling and coordination, preferably within a healthcare or home care service
• Exceptional communication skills
• Must be able to prioritize and multitask in a fast-paced environment
• Strong attention to detail and organized
• Problem solver
• Must be proficient in Microsoft Office

If you are not contacted within 14 working days, please consider your application unsuccessful.