Healthcare IT Support Analyst — Clinician Tech & Global Ops

Isilumko Staffing; Cape Town; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A healthcare IT staffing agency is seeking an IT Support Analyst in Cape Town. In this role, you'll provide technical support, troubleshoot issues, and assist end-users in a fast-paced environment. Strong communication skills and experience with tools like AWS and SQL are essential. The position requires working a full-time, 6-day week including weekends, offering opportunities for growth in the healthcare technology industry.

Benefits

Competitive salary and benefits

Opportunities for growth and learning

Qualifications

• Proactive mindset with excellent customer service skills.
• Able to work independently and collaboratively in a team.
• Comfortable working a 6-day week, including weekends.

Responsibilities

• Serve as the first point of contact for IT support queries.
• Provide technical assistance to internal users and remote clinicians.
• Log and manage tickets, ensuring timely resolution.
• Configure, deploy, and support end-user computing devices.

Skills

Excellent communicator (English)

Customer service champion

Troubleshooting applications and hardware

Familiar with Office 365

Tools

AWS

SQL

Jira

Confluence

Active Directory

Windows Server

Job description

A healthcare IT staffing agency is seeking an IT Support Analyst in Cape Town. In this role, you'll provide technical support, troubleshoot issues, and assist end-users in a fast-paced environment. Strong communication skills and experience with tools like AWS and SQL are essential. The position requires working a full-time, 6-day week including weekends, offering opportunities for growth in the healthcare technology industry.