Healthcare Inbound Customer Service Agent - USA Hours (Remote)

ISTA Personnel Solutions; Gauteng; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A global BPO company is urgently seeking an Inbound Customer Service Agent in South Africa. The successful candidate will demonstrate exceptional English communication skills and a strong work ethic. Responsibilities include answering patient enquiries, verifying insurance information, and scheduling appointments. This role is fully remote and requires a flexible schedule, including night shifts.

Qualifications

• Candidates must have exceptional English communication skills.
• Strong work ethic is required.
• Critical thinking is important, especially with insurance details.

Responsibilities

• Answer inbound calls and respond to patient enquiries.
• Verify patient insurance and personal information.
• Schedule and reschedule appointments.

Skills

Exceptional English communication skills

Problem-solving skills

Critical thinking

Empathy

Ability to remain calm under pressure

Job description

I STA Personnel Solutions South Africa - we are a global BPO company, partnering with a US-based client in the Healthcare sector, who is urgently seeking a Inbound Customer Service Agent.

We are seeking a highly professional individual with exceptional English communication skills, who demonstrates dedication and a strong work ethic. The ideal candidate will be a fast learner with excellent problem-solving abilities and a sharp analytical mindset, particularly when interpreting insurance details and making well-informed decisions. Flexibility to adapt to a dynamic work environment, composure under pressure, and the ability to approach customer concerns with empathy and patience are essential for success in this role.

PLEASE NOTE :

• Working Hours : This role requires you to work 5 day rotating shifts - USA hours (EST) Mon - Sunday (includes night shifts and working public holidays)
• Work Environment : This is a fully remote working role.
• Internet (fibre) : Candidates must possess a fixedfibre linewith a minimum speed of 25Mbpsfor both upload and download, capable of supporting awired Ethernet connection
• Power backup : Candidates must have a power backup solutionto manageloadsheddingorpower outages.

Job Responsibilities :

• Answer inbound calls & respond to patient enquiries in a timely and courteous manner.
• Verify patient insurance information, personal information and co-payments.
• Schedule / Reschedule appointments using the scheduling system.
• Provide patients with information on services.
• Input & update patient information in the scheduling system with precision and attention to detail.
• Maintain accurate and up-to-date records of patient appointments, medical needs and preferences.

Requirements

• Sophisticated with exceptional English communication skills
• Strong work ethic
• A fast learner with strong problem-solving skills.
• Critical thinker, particularly when interpreting insurance details and making informed decisions
• Ability to remain calm under pressure.
• Ability to display empathy and patience in addressing customer concerns.
• Familiar with US Healthcare Insurance (Medicare, Medicaid) will be an added benefit.

If you are not contacted within 14 working days, please consider your application unsuccessful.