Healthcare Inbound Customer Service Agent - USA Hours (Remote)

ISTA Personnel Solutions; Gauteng; Remote; ZAR 50,000 - 200,000; Full time

Job summary

A global BPO company is seeking a Remote Inbound Customer Service Agent to handle patient inquiries and insurance details. Candidates should have exceptional English communication skills and a strong work ethic. The role requires flexibility for rotating shifts and the ability to manage stress while providing empathetic service. Experience with US Healthcare Insurance is preferred. This position allows for remote work from South Africa.

Qualifications

• Candidates must possess a minimum fibre internet speed of 25Mbps.
• Ability to manage power outages with a backup solution.
• Familiarity with US Healthcare Insurance preferred.

Responsibilities

• Answer inbound calls & respond to patient enquiries in a timely manner.
• Verify patient insurance and personal information.
• Schedule/reschedule appointments.
• Provide patients with information on services.
• Maintain accurate records of patient needs.

Skills

Exceptional English communication skills

Strong work ethic

Problem-solving skills

Empathy and patience

Critical thinking

Job description

I STA Personnel Solutions South Africa - we are a global BPO company, partnering with a US-based client in the Healthcare sector, who is urgently seeking a Inbound Customer Service Agent.

We are seeking a highly professional individual with exceptional English communication skills, who demonstrates dedication and a strong work ethic. The ideal candidate will be a fast learner with excellent problem-solving abilities and a sharp analytical mindset, particularly when interpreting insurance details and making well-informed decisions. Flexibility to adapt to a dynamic work environment, composure under pressure, and the ability to approach customer concerns with empathy and patience are essential for success in this role.

PLEASE NOTE

• Working Hours : This role requires you to work 5 day rotating shifts - USA hours (EST) Mon - Sunday (includes night shifts and working public holidays)
• Work Environment : This is a fully remote working role.
• Internet (fibre) : Candidates must possess a fixedfibre linewith a minimum speed of 25Mbpsfor both upload and download, capable of supporting awired Ethernet connection
• Power backup : Candidates must have a power backup solutionto manageloadsheddingorpower outages.

Job Responsibilities

• Answer inbound calls & respond to patient enquiries in a timely and courteous manner.
• Verify patient insurance information, personal information and co-payments.
• Schedule / Reschedule appointments using the scheduling system.
• Provide patients with information on services.
• Input & update patient information in the scheduling system with precision and attention to detail.
• Maintain accurate and up-to-date records of patient appointments, medical needs and preferences.

Requirements

• Sophisticated with exceptional English communication skills
• Strong work ethic
• A fast learner with strong problem-solving skills.
• Critical thinker, particularly when interpreting insurance details and making informed decisions
• Ability to remain calm under pressure.
• Ability to display empathy and patience in addressing customer concerns.
• Familiar with US Healthcare Insurance (Medicare, Medicaid) will be an added benefit.

If you are not contacted within 14 working days, please consider your application unsuccessful.